Senior Manager, Group Vendor Performance & Relationship Management

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments.

Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes.

With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

M42 is seeking an accomplished Senior Manager, Group Vendor Performance & Relationship Management to oversee the relationships, performance and commercial governance of strategic vendors supporting Enterprise Business Services.

The role will maintain a consistent, enterprise-wide view of vendor performance across Information Technology, Facilities Management, Business Intelligence, and Procurement & Supply Chain.

It will provide independent, evidence-based insights and recommendations to support effective governance, service performance and commercial decision-making across M42’s corporate and operating platforms.

• Lead M42’s strategic vendor relationships across Enterprise Business Services, serving as the principal relationship and escalation point for vendors, service owners, platforms and operating entities.
• Establish and lead the vendor governance rhythm, including performance reviews, executive business reviews, steering committees and escalation forums, with clear ownership and closure of agreed actions.
• Own the enterprise SLA and KPI framework for strategic contracts, ensuring consistent metric definitions, reliable performance data and alignment between vendor commitments and internal service expectations.
• Monitor service delivery and relationship health, proactively identifying performance deterioration, recurring issues and continuity risks, and driving corrective action with accountable stakeholders.
• Provide commercial oversight across the portfolio, monitoring pricing adherence, rate cards, volume commitments, entitlements, savings evidence, scope creep and off-contract expenditure.
• Shape renewal, extension, renegotiation and exit recommendations by consolidating vendor performance, commercial analysis, benchmarking, market position and contractual risk ahead of key decision dates.
• Maintain effective contract governance and assurance, including strategic contract information, risk and issue registers, breach records, corrective action plans, governance decisions and audit-ready evidence.
• Translate vendor, performance and commercial data into executive insight, providing clear reports and evidence-based recommendations to senior leadership while leading and developing assigned team members.
• Bachelor’s degree in Business, Supply Chain, Finance, Law, Healthcare Administration or a related discipline.
• Ten to fourteen years of relevant experience in strategic vendor management, contract performance, outsourcing, supplier governance or commercial management.
• Demonstrated experience managing a high-value and complex vendor portfolio across multiple business units, legal entities, service areas or countries.
• Proven success managing global enterprise vendors and influencing senior internal and external stakeholders without relying on formal authority.
• Strong commercial and contractual expertise, including pricing structures, rate cards, service levels, savings validation, benchmarking, renewals and contractual remedies.
• Strong analytical and systems capability, including advanced Excel skills and experience with ERP, procure-to-pay or contract management platforms; familiarity with business intelligence reporting is advantageous.
• Excellent written and spoken English with strong executive communication skills; experience within healthcare, another regulated sector or a shared-services environment, professional certification such as CIPS, WorldCC or ITIL, and Arabic language capability are advantageous.