Senior Manager
About the Role
Company: EXLService.com, LLC Location: New York, NY Position Title: Senior Manager, OneTrust Development – Consent & Preference
Key Skills for This Role
Full Job Posting
Qualifications
- Requires Bachelor’s degree in Computer Science, Information Technology, Information Management, or a directly related field plus three (3) years of related professional experience.
- Experience must include: three (3) years of experience with the following:
- Experience as a Senior OneTrust Developer, Architect, or Technical Lead, with a strong focus on Consent & Preference Management at enterprise scale.
- Managing multi-system integrations, especially with major email service providers (Salesforce Marketing Cloud, Mailchimp, Eloqua, etc.).
- Knowledge of global privacy regulations (GDPR, CCPA, CPRA, etc.) and their technical application within enterprise systems.
- APIs, webhooks, middleware, and integration architectures for synchronizing consent and preference data.
- Relevant programming/scripting languages such as JavaScript, SQL, or similar tools for OneTrust customization.
- Troubleshooting complex integration issues, ensuring accuracy, consistency, and system reliability.
- Alternatively, the employer also accept a Master’s degree in Computer Science, Information Technology, Information Management, or a directly related field plus one (1) years of related professional experience in lieu of a Bachelor’s degree plus three (3) years of described experience.
- Experience must include: one (1) year of experience with the following:
- 40 hours/week, 9:00am-5:00pm, Salary range: $132,000 to $135,000 per year.
- To apply: Send resume and cover letter to [email protected]. Must cite job title and code EXL91 in response. This notice is subject to ExlService.com, LLC's employee referral program. EEO/Minorities/Females/Vets/Disabilities.
Responsibilities
- Lead the design, development, and optimization of data connectors between OneTrust and major ESPs (Salesforce Marketing Cloud, Eloqua, Mailchimp, etc.).
- Ensure seamless, compliant, and real-time data flows to support segmentation, marketing automation, and communication governance. Oversee issue resolution, root-cause analysis, and continuous improvement initiatives related to cross-system integrations.
- Establish policies and frameworks for automated consent updates and preference synchronization across enterprise platforms.
- Direct the development and maintenance of APIs, webhooks, and automation frameworks supporting consent data exchange across internal and third-party systems.
- Collaborate with enterprise architects to ensure integrations follow best practices for security, scalability, and data quality.
- Lead technical evaluations and drive adoption of new OneTrust features, modules, and capabilities.
- Partner with Legal and Privacy teams to ensure all configurations and processes fully adhere to GDPR, CCPA, and emerging global privacy laws.
- Establish governance frameworks for ongoing compliance and readiness for audits, including robust audit trails and reporting structures.
- Stay ahead of regulatory and industry changes, ensuring the OneTrust environment continuously evolves to meet new requirements. Monitor platform performance, integration health, and consent data accuracy, driving enhancements and long-term scalability.
- Develop dashboards and analytics to provide senior leadership visibility into consent status, user preferences, compliance posture, and communication performance.
- Identify strategic opportunities to improve user experience, operational efficiency, and multi-system data alignment.
- Create and maintain comprehensive documentation for platform architecture, data flows, configurations, and integration standards.
- Provide leadership, training, and guidance to technical and business users to maximize adoption and value of OneTrust solutions.
- Mentor team members and support skill development in privacy technologies, integrations, and compliance frameworks.
- Position may work at various and unanticipated worksites throughout the United States. Telecommuting permitted.
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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