Senior Manager, Expert Services (Tech / Core Business / Sec Ops / IRM)

Qualifications

• Proven leadership experience in a professional services environment.
• Ability to inspire, mentor, and develop diverse teams in technical and business domains.
• Experience managing teams or leading large-scale customer engagements.
• Strong relationship-building skills with internal teams, partners, and customers.
• Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives.
• 10+ years in a consulting or professional services role with a focus on enterprise-wide business transformation solutions.
• Experience working with customers in ServiceNow platform, various workflows (e.g. Tech/Core Business/SecOps/IRM) and NowAssist.
• Strong problem-solving mindset, focused on transformation and measurable business value.
• Experience with Now Create, Agile frameworks, or similar methodologies.
• Comfort engaging with executive and senior stakeholders, with a track record of distilling customer needs to provide prescriptive guidance and direction on their business transformation.
• Experience in SaaS platforms, enterprise architecture, or digital transformation.
• Technical delivery experience with ServiceNow, atleast in Tech workflow, ideally in multiple workflows (eg. Tech/Core Business/SecOps/IRM), NowAssist or other platform related offerings.
• Willingness to pursue relevant certifications and continuous learning in the ServiceNow ecosystem and experience across industry verticals.
• Preferably ServiceNow certified or accredited on various workflows, Data Foundation and Now Assist areas. CTA/CMA are highly desired.
• Any additional ServiceNow platform-based certifications are a benefit (Flow Designer, Service Portal, Virtual Agent, etc.).
• Comfort navigating ambiguity with the agility to adapt to rapid change driven by growth
• Initiative & Drive : Proactive, self-motivated, and self-directed.
• A transformation mindset, focused on delivering long-term business impact.
• Clear and effective communication skills, with the ability to simplify complex concepts.
• Influential presentation and facilitation ability across varied audience groups (e.g. Business, Technical, Execs).
• Passion for driving innovation and continuous improvement.
• Ability to foster collaboration and cohesion within a diverse team.
• Customer-centric approach and custom-first mindset.
• Travel requirements will vary based on business needs.