Senior Manager – ECommerce (D2C)
Skills
About This Role
Overview
We are currently partnering with a leading multinational organization to hire a
Senior Manager – E-commerce / D2C
based in Dubai.
This role is positioned at the center of the company’s digital growth and transformation roadmap, with a strong mandate to scale Direct-to-Consumer revenue, optimize online channels, and enhance the overall customer journey.
About the Client
Our client is a globally recognized organization with a strong footprint across multiple markets, focused on accelerating its digital and D2C capabilities.
Role Overview
The incumbent will take end-to-end ownership of the e-commerce and D2C function, driving commercial performance across brand-owned platforms and marketplaces while delivering a best-in-class customer experience.
Key Responsibilities
- Drive D2C revenue growth through ownership and optimization of e-commerce channels
- Manage performance across website, mobile app, and marketplace platforms
- Improve key KPIs including conversion rate, average order value (AOV), and customer retention
- Oversee product listings, pricing strategy, and online merchandising to maximize sales impact
- Leverage customer insights, market intelligence, and competitive benchmarking to identify growth opportunities
- Collaborate cross-functionally with marketing, supply chain, and logistics to ensure seamless execution
- Track, analyze, and report on revenue performance, profitability, and channel effectiveness
Ideal Candidate Profile
- Proven experience managing D2C / e-commerce businesses, particularly brand-owned websites or mobile applications
- Strong track record of driving revenue growth and executing e-commerce strategies
- Hands-on experience with performance metrics such as conversion, traffic, AOV, and retention
- Commercially driven with strong analytical and stakeholder management skills
- Hands-on experience managing D2C / e-commerce channels (website/app)
- Scale and categories handled
- Experience driving and executing D2C growth strategies with measurable outcomes
- If this aligns with your experience, please share your updated profile along with your current and expected compensation at the earliest, as we are working against a defined deadline for CV submissions.
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