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Senior Manager, Data & Analytics Product Strategic Operations
ServiceNow
Austin, USA
Full-time
Senior · 10+ years experience
Remote
Discovered 2 weeks ago
servicenow
Key Skills for This Role
servicenow
Full Job Posting
Required skills:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 10+ years technical program management or 3+ years leading strategic programs at tier-one Tech/Consulting firms
- Enterprise software/SaaS industry domain expertise with the ability to understand complex technology problems is a plus.
- Proven experience collaborating with Product, Engineering, Sales, Marketing, Customer Success, Support, Legal and other go-to-market teams.
- Exceptional written and verbal communication skills; ability to present complex concepts clearly to technical and non-technical stakeholders, including executives
- Process-driven with propensity to create and employ repeatable processes to complete tasks more efficiently.
- Professional certification, such as Project Management Professional (PMP) or equivalent.
- Work Personas
- We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
- Equal Opportunity Employer
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- Accommodations
- We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
- Export Control Regulations
- For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
- From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
- It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
- Join us to put AI to work for people.
Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 10+ years technical program management or 3+ years leading strategic programs at tier-one Tech/Consulting firms
- Enterprise software/SaaS industry domain expertise with the ability to understand complex technology problems is a plus.
- Proven experience collaborating with Product, Engineering, Sales, Marketing, Customer Success, Support, Legal and other go-to-market teams.
- Exceptional written and verbal communication skills; ability to present complex concepts clearly to technical and non-technical stakeholders, including executives
- Process-driven with propensity to create and employ repeatable processes to complete tasks more efficiently.
- Professional certification, such as Project Management Professional (PMP) or equivalent.
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