Senior Manager - Customer Due Diligence

Team and role purpose

CDD review and completion

• Complete customer onboarding, periodic, and trigger reviews within required timelines.
• Ensure submissions meet policy requirements for documentation and transaction reviews.
• Ensure exceptions receive approval under delegated authorities and escalate incomplete or overdue cases promptly.
• Provide guidance and decisions on reviews, including trade finance, FI, and NBFI cases.
• Engage customers as needed to explain and coordinate requirements.
• Support checkers by reviewing cases and monitoring turnaround times; support quality assurance reviews.

Business and compliance engagement

• Engage relationship managers and business teams to secure timely document submissions.
• Act as a point of contact for issues and escalations and help resolve business challenges.
• Work with Compliance to close cases and manage compliance requests and projects.

Operations, process, and team support

• Engage with OPC ARC to ensure reviewed cases are processed in Finacle within turnaround times; provide input on system improvements.
• Work with RMC to ensure documents are stored in Doc safe and reconciliations are in place.
• Work with Group Compliance on timely policy and guideline updates that reflect business practicalities.
• Identify system solutions and improve standards for portfolio data quality and risk management; support CDD initiatives.
• Oversee team control functions, submit management reports, and drive team engagement and improvement.

Project management

• Manage assigned projects end to end by engaging stakeholders, contributing to business requirements documents, executing user acceptance testing on time, and supporting successful implementation.

Education and experience

• Degree education is the minimum requirement.
• At least 8–10 years of banking experience, including at least 4 years carrying out CDD reviews.
• UAE experience and understanding of local corporate structures are preferred.

Knowledge and skills

• Compliance background with working knowledge of CDD/KYC and other regulatory requirements.
• Analytical ability, attention to detail, and problem-solving skills.
• Good written and oral communication and the ability to communicate at detailed and concise levels with management.
• Time management and adherence to deadlines; team management, project management, and leadership skills.
• MIS skills, negotiation, and influencing skills.
• Arabic language is preferred.

Behavioral competencies

Workplace information

• The employer describes a flexible work policy that allows working from home when suitable; the description does not specify this role's workplace arrangement.