senior manager, communications & strategic programs, Office of the CTO (OCTO)

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a Starbucks senior manager, communications & strategic programs on the Office of the CTO team, you will . . .

Lead strategic communications and strategic programs for the global Starbucks Technology organization, supporting the Chief Technology Officer (CTO) and Technology Leadership Teams. You will also be responsible for crafting and executing internal and external communications that amplify the voice and priorities of Starbucks Technology, while designing programs and processes that elevate the rhythms of business and delivery channels across the technology organization.

Who you are...

A strategic storyteller

Systems designer

Trusted advisor who thrives in a fast-paced matrixed environment

Growth-minded, solution-oriented, and eager to learn continuously

Key Resonsibilties:

Develop and execute a communications strategy aligned to Starbucks Technology priorities, enterprise goals, and the Back to Starbucks roadmap, shaping a clear technology narrative that connects delivery, operational excellence, and business value.

Maintain clear, consistent communications across managed channels, senior and executive leader messaging, events, and programs with autonomy, sound judgment, and strong cross-functional influence.

Partner with Enterprise Communications, Global Communications, the Office of the CEO, and ST Strategy & Operations to align and amplify technology communications.

Translate the CTO’s vision into strategic programs, operating rhythms, and engagement platforms that align Starbucks Technology priorities and drive measurable business value.

Own and evolve the rolling delivery narrative and Board of Director materials, connecting key milestones to Starbucks’ mission, enterprise priorities, and the technology vision.

Design and manage leadership forums, partner experiences, and communications channels that build alignment, recognize progress, and strengthen engagement across Starbucks Technology.

What you’ll do:

Serve as a trusted strategic advisor to the CTO and Starbucks Technology Leadership Team, shaping message strategy, sequencing, leader readiness, and audience cascade.

Build strong relationships across the enterprise to align, amplify, and advance technology communications and strategic delivery priorities.

Lead high-visibility, confidential, and time-sensitive communications with autonomy, sound judgment, and strong cross-functional influence.