Senior Manager, Clinical Experience

Primary Responsibilities

• Responsible for clinical placement management directing the planning, coordination, and quality assurance of student clinical placements.
• Designs, Implements, and evaluates clinical education programs to support student and faculty competency in patient care.
• Manage budgets, staffing models, scheduling, and resourcing for clinical and lab operations. Align resources with programmatic needs and institutional priorities to maximize clinical capacity.
• Oversee and supports training and support to stakeholders regarding clinical experiences, compliance, clinical partner/affiliation agreements, and updates to policies and procedures.
• Builds and maintains strategic relationships with clinical partners and healthcare organizations. Serve as the primary liaison to address placement logistics, resolve issues, and align expectations.
• Hires, manages, coaches, and actively develops direct reports accountable through established performance management processes.
• Supports staff as they work with students to develop and demonstrate professional behaviors and dispositions. Serves as subject matter expert for Health Professions.
• Provides strategic leadership to improve programs and services. Aligns programs and policies with accreditation standards, licensing requirements, and institutional goals.
• Collaborates cross-functionally across the university to meet the needs of changing requirements and practices.
• Responsible for all Human Resources functions on the team including compensation, disciplinary actions (in coordination with Supervisors), and expense reimbursement approvals/reviews.
• Supervises the maintenance and updates to all policies and procedures for Health Placement and Health Professions Success. Implements and manages ongoing projects.
• Communicate with students, mentors, other WGU personnel, and outside professionals, i.e. Clinical Faculty, Clinical Facility Coordinators.
• Set team initiatives/goals in alignment with the university and Clinical Experience department.
• Provide high-level support and consultation regarding escalated concerns, student issues and communications.
• Supervises and delegates security and storage of all documents, policies and procedures to maintain the historical record to respond to data requests from Compliance and Accreditation or other WGU Departments.
• Oversee and guide long-term projects that support stakeholders, improve student experience, and develop department and team initiatives/goals.
• Exhibit professional conduct, interaction, and communication as a representative of the company and the department.
• Provides strategic leadership to improve programs and services to support students, WGU stakeholders and external stakeholders during didactic and clinical experiences.
• Conduct annual performance reviews for team members.
• Completes additional responsibilities as directed by the Senior Director, Clinical Experience.
• Performs other related duties as assigned.
• This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice. Qualifications
• Knowledge, Skills, and Abilities
• Influences Others and Communicates Effectively – Communicates to improve and promote teamwork, decision making, and problem solving. Listens and responds effectively to the reactions and positions of others and encourages the expression of diverse ideas and opinions. Adjusts message and style to fit the audience. Provides timely and helpful feedback.
• Communicates appropriately to win support with all.
• Collaborates - Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains buy-in, trust and support of others.
• Manages Ambiguity - Deals comfortably with the uncertainty of change. Effectively handles risk. Can decide and act without the total picture. Is calm and productive, even when things are up in the air. Deals constructively with problems that do not have clear solutions or outcomes.
• Being Resilient - Is confident under pressure. Handles and manages crises effectively. Maintains a positive attitude despite adversity. Bounces back from obstacles and setbacks. Grows from hardships and negative experiences.
• Drives for Results - Has a strong outcomes-based orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of successfully exceeding goals. Pushes self and helps others achieve results to positively impact WGU and our students. Has a continuous improvement mindset.
• Builds Effective Teams - Forms teams with appropriate and diverse mix of styles, perspectives, and experience. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Shares wins and rewards team efforts. Fosters open dialogue and collaboration among the team. Creates a team that works well cross-functionally.
• Organizational Learning - Learns quickly when facing new situations. Experiments to find new solutions and enhance the student experience. Takes on the challenge of unfamiliar tasks. Extracts lessons learned from failures and mistakes. Expands knowledge base through ongoing curiosity.

Minimum Qualifications

• Master’s degree in a school/discipline related field. Education is verified and must be from an accredited institution. Note, in lieu of the educational requirement, a bachelor's degree and five (5) years of direct experience applicable to the position may be accepted. Experience
• Three (3) years of leadership or supervisory experience in the following areas: managing projects in a fast-paced and complex environment, leading cross-functional teams, leading teams to impact organizational outcomes through specific interventions, facilitating training, analyzing data, using data to drive decisions, presenting to diverse audiences
• Experience in lieu of education - Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

• Terminal degree from an accredited institution in a school/discipline related field (enter specific field as required).
• Applicable licenses or certifications.
• Experience with Field Placement.
• Experience handling and resolving student behavior/conduct concerns.
• Experience leading process improvement projects.
• Compliance and Accreditation experience
• Physical Requirements Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
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Additional Information