Senior Manager Client Services

EXPERIENCE

• AND SKILLS
• The successful candidate will ideally bring:
• Significant experience within global mobility, immigration, business travel, professional services or a related field.
• Demonstrable experience managing and developing teams, including experienced managers.
• Strong client relationship management skills, with experience engaging senior stakeholders.
• Commercial awareness and an ability to identify and develop opportunities within existing and prospective client relationships.
• Experience supporting business development activities, proposals, pitches or strategic account growth.
• Strong leadership, coaching and stakeholder management capabilities.
• Excellent communication and presentation skills.
• The ability to operate effectively across a global, matrixed organisation.
• A proactive and commercially minded approach, with the ability to balance operational excellence with growth objectives.
• Experience within business travel immigration, consular services or cross-border compliance would be particularly valuable.
• WHAT SUCCESS LOOKS LIKE
• Success in this role will include:
• A strong and sustainable management structure across the US operation.
• Effective leadership and development of the US management team.
• Continued retention and growth of key client relationships.
• Increased commercial activity and new business development across the Americas.
• Stronger engagement with prospective clients and industry stakeholders.
• Improved capacity for the business to scale as US and Americas volumes grow.
• Close alignment between regional operations, client management and Nomadic's global commercial strategy.
• WHY THIS ROLE MATTERS
• The Americas offer a significant opportunity for future growth.
• As the business expands, additional senior leadership is required not simply to address current workload, but to establish the management structure and commercial capacity needed to protect and expand our existing US client base while capitalising on the significant growth opportunity across the region.
• This role will therefore be instrumental in strengthening the existing operation and supporting the next phase of Fragomen Nomadic's growth.