workday
Senior Manager, Client Consulting - AI
Visa
Mumbai, IND
Full-time
Senior · 2+ years experience
Onsite
Discovered 1 weeks ago
Full Job Posting
Qualifications
- Basic Qualifications:
- 8 or more years of relevant work experience with a bachelor’s degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
- Experience in acting as a liaison and escalation point for clients.
- Experience in managing operational initiatives and special projects.
- Experience in coordinating internal resources to achieve business objectives.
- Experience in problem management and communication for critical client issues.
- Experience in educating and training clients on product best practices.
- Experience in engaging with technology and product teams to resolve operational issues.
- Experience in representing and negotiating customer change requests.
- Experience in identifying and implementing process improvements.
- Experience in participating in cross-functional service delivery initiatives.
- Preferred Qualifications:
- 9 or more years of relevant work experience with a bachelor’s degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
- Experience with operational experience relating to card, remittance and money movement solutions
- Experience with authorization and clearing, client connectivity, and settlement.
- Experience in relating operational needs of clients to their business drivers.
- Demonstrated record of accomplishment in understanding, anticipating, and delivering client needs.
- Experience in supporting growth initiatives and driving value-added services.
- Visa is an EEO Employer
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Preferred Qualifications
- 9 or more years of relevant work experience with a bachelor’s degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
- Experience with operational experience relating to card, remittance and money movement solutions
- Experience with authorization and clearing, client connectivity, and settlement.
- Experience in relating operational needs of clients to their business drivers.
- Demonstrated record of accomplishment in understanding, anticipating, and delivering client needs.
- Experience in supporting growth initiatives and driving value-added services.
- Visa is an EEO Employer
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Responsibilities
- Act as the primary liaison for clients, providing problem management, proactive identification of processing efficiencies, service change support, and system enhancement support.
- Coordinate internal resources to accomplish Visa and client objectives, accelerating time to revenue.
- Lead and manage operational initiatives, special projects, and client-driven continuous improvement plans.
- Drive problem and communication management for any critical issue affecting a client or visa.
- Educate and train clients on best practices for Visa Commercial and Money Movement Solutions products.
- Participate in cross-functional customer service delivery initiatives across clients and Visa internal teams.
- Engage Technology and Product organizations to regularly review and identify permanent solutions to operational issues.
- Represent customer change requests, system or operational requirements, and negotiate and manage expectations internally and externally.
- Identify and implement opportunities to improve the client experience by streamlining operational processes.
- Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
About Visa
Financial Services10,001+Founded 1958
Visa is a global payments technology company that connects consumers, businesses, banks, and governments in over 200 countries through its electronic payment network, VisaNet.
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