Senior Manager – Capability Development & Optimisation

Overview

• INSPIRE \| EXHILARATE \| DELIGHT
• For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East.
• In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
• Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers.
• Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail.
• It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.
• Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
• Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing.
• Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.
• Their collective efforts have earned the Group the Great Place to Work certification in several markets.
• Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet.
• Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
• What you'll be doing
• Have a central role in designing and implementing the Fulfillment & Logistics capabilities whilst aligning with the leadership of Operations vertical and other business partners on what matters most.
• Lead the business case creation and capability development prioritization with a three-year horizon in close collaboration with the Head of Capability Development and Chief Logistics and Fulfillment Officer.
• Maintain an understanding of advancements in process, technology and other innovations which are happening across the supply chain & logistics ecosystem within the retail industry.
• In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility
• What you’ll need to succeed
• Design and deliver the logistics & fulfillment capabilities simultaneously driving insights into actions by evaluating and understanding operational and business needs.
• Develop detailed business cases to initiatives and lead prioritisation of capabilities utilising business case information to trade-off decisions.
• Navigate and influence complex organizational structures and align the cross-cultural, cross-functional teams including leadership in the capability roadmap prioritization.
• Implement the prioritised capabilities across the end-to-end fulfillment and logistics processes assisting the local teams.
• Apply programme management principles and tools to ensure capabilities are delivered at speed, adopted and sustained within the group.
• Build and manage highly effective teams to help design and implement capabilities, with a strong focus in developing the junior colleagues.
• Be a servant leader and great teammate able to navigate a matrix work environment and excel as a self-directed influencer and leader.
• Be highly analytical and data driven to make informed decisions.
• Balance multiple deadlines and priorities along with communication to the related stakeholders.
• Identify leading, innovative and practical ideas & solutions fit for purpose for Chalhoub's logistics and fulfillment capabilities.
• What we can offer you
• With us, you will turn your aspirations into reality.
• We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
• Our Group offers diverse career paths for those who are extraordinary, every day.
• We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

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