Senior Manager, AI Governance

As The Senior Program Manager, AI Governance you will manage and continuously improve Best Buy’s enterprise AI governance processes.

This role tracks AI intake, governance forums, review gates and decisions for portfolio visibility.

Working across AI Transformation, Technology, Architecture, Security, Legal, Privacy, Finance, HR, and business teams, this leader guides initiatives through intake, deployment, adoption, and value realization.

The role maintains the enterprise AI register, coordinates executive reviews, drives process compliance, and provides visibility into investments, risks, outcomes, and dependencies.

This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota.

You can work virtually from home or another non‑Best Buy location on Friday.

The recruiter or hiring manager will provide more details during the hiring process.

What you’ll do

• Own and continuously improve the enterprise AI intake and governance process, including the AI front door, standards, decision criteria, and operating mechanisms.

• Lead AI intake and Gate 1 evaluation, ensuring opportunities have clear strategic alignment, business ownership, value hypotheses, success measures, and required sponsorship before advancement.

• Manage enterprise AI governance forums, including the AI Governance Council and Executive Steering Committee reviews, with clear decision materials, approvals, actions, and follow-through.

• Own the enterprise AI register and system of record, providing accurate visibility into initiatives, governance status, ownership, risks, funding, milestones, approvals, and outcomes.

• Coordinate cross-functional governance and Responsible AI requirements across Architecture, Security, Privacy, Legal, Procurement, Finance, HR, Enterprise Learning, Data & Analytics, and business teams, escalating risks and decision bottlenecks as needed.

• Measure portfolio health and governance effectiveness through KPIs, executive reporting, and insights on intake, cycle time, risk, adoption, value realization, investments, and strategic opportunities.

Basic qualifications

• Bachelor’s degree or equivalent professional experience.

• 7+ years of experience in program or portfolio management, governance, operations, risk, strategy, transformation, or a related field.

• Demonstrated success leading complex, cross-functional programs and governance bodies with executive visibility.

• Experience designing enterprise processes, operating models, or governance mechanisms in a large, matrixed organization.

• Strong executive communication, facilitation, analytical, organizational, and influence skills.