Senior Leasing Specialist

About the Role

Key Responsibilities

• Manage the end-to-end leasing cycle including prospect qualification, needs assessment, proposal preparation, negotiation, terms approval, contract issuance, addenda, and site handover.
• Achieve occupancy and revenue targets through an annual leasing plan for the portfolio and active management of the leasing schedule to minimize vacancies and reduce tenant turnover.
• Conduct market benchmarking and studies by analyzing competitor pricing, incentives, and lease terms, and recommend appropriate pricing policies and leasing packages.
• Manage tenant renewals and retention by activating early notifications, presenting improved offers, reviewing pricing and performance, and negotiating extensions or structured terminations.
• Serve as the primary point of contact for tenants, executing onboarding procedures and following up on permits, inquiries, and requests in line with approved service levels.
• Organize field tours and property presentations, prepare site visit reports, and document technical and operational requirements.
• Resolve leasing-related disputes and complaints in coordination with legal, operations, and other teams; propose practical solutions and document closures and penalties where applicable.
• Coordinate cross-functionally with operations, maintenance, finance, collections, and marketing teams to ensure asset readiness, accurate billing, marketing campaigns, and smooth site handovers.
• Ensure compliance and governance by verifying that leasing operations and contracts align with applicable laws, regulations, and requirements, and ensuring all statutory documentation is complete.
• Improve processes and systems by developing and automating templates, operational guides, CRM systems, and leasing files, while enhancing data quality and governance.
• Prepare periodic reports and KPI dashboards covering pipeline, occupancy rate, average rent, contract duration, and collection rate, with data analysis to support decision-making.
• Mentor and guide junior leasing staff, review proposals and contracts prior to approval, and transfer knowledge and best practices.
• Prepare periodic reports on completed studies, research, and work, noting challenges encountered and corrective measures taken.
• Comply with information security policies and data confidentiality standards in accordance with the municipality's approved data classification system.
• Perform any other related duties as assigned.