oracle
Senior Lead Engineer
Majesco Software and Solutions India Private Limited
Remote, IND
Full-time
Senior
Remote
Discovered 4 days ago
Full Job Posting
Key Responsibilities
- Perform deep incident analysis on customer-reported issues to determine root causes, evaluate data patterns, and identify defects within specific SLAs.
- Resolve complex product defects, manage hotfix deployments, and implement necessary change requests efficiently.
- Coordinate and manage the smooth transition of accounts from implementation to production support, ensuring comprehensive knowledge transfer and uninterrupted service delivery.
- Collaborate with cross-functional teams (Product, IT, and Security) to manage hotfix/security incident responses, ensuring proper documentation and proactive customer communication regarding release plans.
- Understand and navigate the product base code to troubleshoot and address production issues.
- Oversee and execute product upgrades involving intricate business logic updates in both database and Java layers.
- Maintain incident and change management records within ITSM platforms (e.g., ServiceNow), tracking product versions, customer entitlements, and support ownership.
- Serve as the bridge between technical execution and L&AH business requirements, ensuring solutions align with industry standards.
- Identify and escalate issues that impact testing and delivery progress proactively.
- Mentor and guide junior programmers (JB1-JB3) in design, development, and Majesco Playbook processes.
- Technical & Operational Skills
- Advanced experience in Java/J2EE, JSP, Servlets, SOAP, and RESTful Web Services.
- Proficiency in API Tools (e.g., Postman/ Bruno) and understanding of how to call and manage collections of microservices.
- Strong understanding of Wildfly Application Server with the ability to troubleshoot complex issues through log analysis.
- Solid experience in XML, XSL, HTML, and HTTP Response Codes.
- Expertise in developing SQL, PL/SQL stored procedures, packages, and functions (Oracle database design).
- Familiarity with ITSM platforms (e.g., ServiceNow) and robust change management processes.
- Understanding of SaaS environments, service transition frameworks, and production support models.
- Experience in Dev Studio or similar proprietary configuration frameworks.
- Ability to break down complex requirements and provide accurate estimates for defect fixes and change requests.
- Active participation in code walk-throughs, unit test plan reviews, and technical/quality reviews.
- Functional Skills (L&AH Domain)
- Deep understanding of the Life, Annuity & Health (L&AH) insurance domain, including Group, Voluntary Benefits (VB), and Individual lines of business.
- Familiarity with L&AH products such as Term Life, Whole Life, Disability (STD/LTD), Accident, Critical Illness, Dental, and Vision.
- Knowledge of core insurance lifecycle processes and Majesco’s L&AH Intelligent Core components, such as Policy (Group Setup, Enrollments), Billing (List Bill, Direct Bill), and Claims.
- Proven experience in functionality development and design implementation aligned with L&AH business rules.
- Ability to understand complex business requirements and translate them into detailed technical functional specification documents.
- Strong client communication skills to gather requirements and discuss technical points confidently with L&AH customers.
- Analytical & Leadership Skills
- Analytical Thinking: Essential for success; requires strong data analysis and logical reasoning skills to decipher complex functional code and business rules.
- Ownership & Autonomy: Ability to handle complex work independently, own intricate deliverables, and exercise strong judgment in ambiguous situations.
- Adaptability: Willingness to learn new tools/frameworks (e.g., PRASE/ ICD-ICM) and an open mind to continually master Majesco’s evolving product functionality.
- Leadership & Mentoring: Experience managing conflicting delivery priorities and successfully mentoring junior team members in development and design.
- Customer & Stakeholder Management: Adept at managing customer expectations, discussing technical points clearly, and guiding clients on system functionalities. Strong project coordination skills.
- Communication: Excellent oral and written communication skills, capable of proactive risk highlighting and clear problem-statement articulation.
Qualifications
- Familiarity with ITSM platforms (e.g., ServiceNow) and robust change management processes.
- Familiarity with L&AH products such as Term Life, Whole Life, Disability (STD/LTD), Accident, Critical Illness, Dental, and Vision.
About Majesco Software and Solutions India Private Limited
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