Senior Key Account Manager

Experience running your own portfolio of large, demanding partner, supplier or client accounts, and improving their results, not supporting someone else's portfolio

A track record of holding partners to account: managing an underperforming supplier, renegotiating terms, or recovering costs

A track record of building a process, playbook or plan that other teams adopted and kept using

Meticulous attention to detail: you hold yourself and your DMCs to a high standard and pick up on the small things that make the difference between a good trip and a great one

Strong commercial judgement and a real instinct for what makes a high-quality customer experience, so you know where a team’s effort should go

The ability to own messy problems, including ones that span across several teams: finding the cause, bringing a fully formed plan and getting the fix adopted

Pace: you resolve issues quickly and don’t let them drift

Confident relationship management with external partners and internal teams alike, with the credibility that gets you pulled into other teams' decisions

Comfort with performance data and dashboards, used without hand-holding, plus confident use of AI tools, checking what they produce before you use it

Clear, direct communication, including difficult conversations with partners, peers and other teams

A collaborative style that lives Flash Pack's values and makes the people around you better, including coaching peers to perform better

Travel industry experience isn’t essential. Some of our best Key Account Managers joined us from outside travel.

We’re after the right person and if you don’t quite hit all the criteria, we’d still encourage you to apply. We’d love to chat and see if you could be a great fit for Flash Pack.

Interview Process 🛠️:

Our interviews take place on Google Meet and usually consist of the following stages:

Introductory chat with our talent team to see if there is a match (30-45 mins)

An interview with the hiring manager to hear more about your background and experience and to give you a deep dive into the role (45-60 mins)

A case study and presentation with the hiring manager and a key stakeholder to see how you’d solve a problem (60 mins)

Meet with one of our founders for any final questions you or we have (45-60 mins)

Diversity and Inclusion

We’re led by a BAME, female CEO and building a diverse and inclusive team is incredibly important to us which is why we are building diversity and inclusion into the company hiring, performance and progression framework.

We see our diversity as a key competitive advantage which is why we are committed to hiring top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability.

If you have an additional accessibility or other requirement we haven’t considered, we will do our best to adapt and make sure your needs are met. Once you apply, you will be sent a short Equality, Diversity & Inclusion survey, it would help us immensely if you can complete it.

Flash Pack GDPR Compliance: Please take two minutes to read our Flash Pack Privacy Notice for Recruitment and learn how we will process your data.