Senior ITSM Implementer (ISO 20000)
SCIONECX PRIVATE LIMITEDDubai, UAE1 months agoSenior
IT Process ManagerBMC RemedyProcess AutomationIT Service Management SpecialistITSM ArchitectJira Service ManagementISO 20000 ComplianceITSM ConsultantITIL FrameworkIT Service Delivery ManagerITSM ImplementationIT Operations Manager
Generate Resume for this JobVia NaukriGulfView original Job Posting
About This Role
- Lead and manage the end-to-end implementation of ITSM solutions, ensuring alignment with ISO 20000 standards and organizational objectives.
- Design and configure ITSM tools and processes, tailoring them to meet specific business needs and IT service delivery requirements.
- Conduct thorough gap analysis of existing IT service management practices against ISO 20000 requirements, identifying areas for improvement.
- Develop and deliver comprehensive training programs and workshops to educate IT staff on ITSM best practices and tool usage.
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