Senior IT Support Engineer
Role Overview
Join the Engineering Team providing remote and onsite managed IT support to small and medium-sized business and education customers.
Work includes Microsoft 365 and infrastructure projects, day-to-day support, deployments, upgrades and cloud transformation.
Strong Microsoft 365 knowledge is sought; migration experience from on-premises to Azure-hosted environments is advantageous.
Work location is stated as in person.
Key Skills for This Role
Full Job Posting
The role
Join the Engineering Team providing remote and onsite managed IT support to small and medium-sized business and education customers.
Work includes Microsoft 365 and infrastructure projects, day-to-day support, deployments, upgrades and cloud transformation.
Strong Microsoft 365 knowledge is sought; migration experience from on-premises to Azure-hosted environments is advantageous.
Work location is stated as in person.
Key duties
- Contribute to solution design and lead allocated project delivery.
- Maintain customer network and device security; install and configure hardware, software and networking equipment.
- Diagnose and resolve technical issues and provide second- and third-line remote support as a technical escalation point.
- Prepare proposals and documentation, deliver training, and contribute to service development.
- Meet customer SLAs, coordinate with colleagues and third parties, and manage tickets and customer updates.
- Mentor junior and first-/second-line engineers.
Pay
- Pay is £35,000 to £45,000 per year.
Benefits
- Free parking and on-site parking are listed.
Requirements
- Strong Microsoft 365 knowledge; experience migrating from on-premises environments to Azure-hosted environments is advantageous.
- Ability to provide technical support and troubleshooting for small and medium-sized business and education customers.
- Ability to work at a senior technical level, contribute to solution design and lead delivery of allocated projects.
- Ability to provide second- and third-line support and act as a technical escalation point.
- Ability to produce technical documentation and proposals and deliver training to customers and colleagues as needed.
- Ability to mentor and guide junior and first-/second-line engineers.
- Ability to manage customer work in line with SLAs and agreed timescales.
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