Senior IT Operations Analyst
Role Overview
The Senior IT Operations Analyst provides technical leadership, guides complex issue resolution, and delivers infrastructure and technology projects.
The role works across networking, servers, virtualization, storage, backup and disaster recovery, Microsoft 365, endpoints, cybersecurity, and telecommunications.
The role coordinates operational priorities with technical staff responsible for day-to-day administration and support.
Key Skills for This Role
Full Job Posting
About the City of Penticton
Penticton is a waterfront city focused on sustainability, community well-being, economic opportunity, and service excellence.
The city has a diverse mix of large-scale and complex construction projects.
Role overview
The Senior IT Operations Analyst provides technical leadership, guides complex issue resolution, and delivers infrastructure and technology projects.
The role works across networking, servers, virtualization, storage, backup and disaster recovery, Microsoft 365, endpoints, cybersecurity, and telecommunications.
The role coordinates operational priorities with technical staff responsible for day-to-day administration and support.
Operational leadership
- Prioritize coverage, incidents, service requests, maintenance, field work, and projects based on impact, urgency, risk, capacity, and dependencies.
- Provide technical guidance, coaching, and mentorship; coordinate work and follow it through to resolution.
- Coordinate priorities, technical decisions, projects, and dependencies across business and IT teams.
- Lead significant incidents and outages through service restoration; keep the supervisor informed of significant risks and commitments.
- Monitor performance and resource constraints, recommend improvements, and escalate matters requiring higher authority.
- Provide operational leadership in the supervisor’s absence and represent the department as assigned.
Infrastructure and network leadership
- Lead design, troubleshooting, and significant changes for servers, operating systems, virtualization, hypervisors, clustering, storage, and data-centre services.
- Guide storage capacity, performance, resiliency, replication, backup, disaster recovery testing, and recovery readiness.
- Lead network design and issue resolution across switches, routers, firewalls, wireless, VPN, voice gateways, LAN, WAN, internet, and site-to-site connectivity.
- Define secure standards for VLANs, routing, switching, segmentation, DNS, DHCP, IP addressing, firewalls, vendor connectivity, logging, and threat prevention.
- Review infrastructure health and recommend corrective action for faults and single points of failure.
- Lead upgrades, migrations, refreshes, expansions, and resilience improvements with staff and vendors.
Microsoft cloud, telephony, and endpoint services
- Provide senior technical guidance for Microsoft 365, Teams, Exchange Online, SharePoint Online, OneDrive, Microsoft Defender, and Entra ID.
- Guide Teams Phone and enterprise telephony architecture, calling policies, number management, call flows, queues, auto attendants, emergency calling, and migrations.
- Coordinate carriers and Microsoft partners on service issues and changes.
- Guide Exchange Online mail flow, shared mailboxes, distribution groups, and permissions.
Requirements
- Provide senior technical expertise across networking, servers, virtualization and hyperconverged infrastructure, storage, backup and disaster recovery, Microsoft 365, endpoints, cybersecurity, and telecommunications.
- Exercise independent judgment in troubleshooting, remediation, recovery, and implementation within established policies, architecture, standards, budgets, and change processes.
- Guide technical staff and coordinate operational priorities, projects, and complex escalations.
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