Senior IT Officer
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Key skills for this role
About the Role
Role purpose The Senior IT Officer is the senior IT role for the whole Group and owns all SPT IT matters, running the entire IT estate with the support of one IT Officer.
Key Skills for This Role
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Role Purpose
The Senior IT Officer is the senior IT role for the whole Group and owns all SPT IT matters, running the entire IT estate with the support of one IT Officer.
The role keeps the Company's systems, network, devices and data secure, available and well supported, and drives the ongoing Odoo and Microsoft 365 / SharePoint rollouts.
The post-holder must be a capable generalist able to run a small-company IT environment hands-on and end to end.
Key Responsibilities
- Microsoft 365 and collaboration
- Administer the Company's Microsoft 365 environment: Exchange Online / Outlook, Teams, SharePoint Online and OneDrive.
- Manage identity and access through Entra ID, including user accounts, groups, mailboxes and permissions.
- Support and advance the SharePoint rollout, including the migration of file storage from the NAS.
- Servers, storage and remote access
- Administer the QNAP NAS file server, including folder structure, permissions and integrity.
- Maintain the self-hosted VPN for secure remote access and manage its users.
- Plan and execute the controlled migration of file storage toward SharePoint.
- ERP support
- Support the multi-company Odoo ERP, including user administration, access and day-to-day issues.
- Work with the business and implementation partners on the ongoing Odoo rollout and improvements.
- End-user computing and support
- Manage Company laptops and devices, user provisioning and deprovisioning, and endpoint security, antivirus and patching.
- Provide responsive IT support to all staff across the Group and supervise the IT Officer's support work.
- Maintain printers, peripherals and end-user equipment.
Networking
- Administer the office LAN, Wi-Fi and VPN at Company premises.
- Monitor connectivity and performance and resolve faults.
- Information security and data protection
- Administer system access in line with the Information Security Policy and the principle of least privilege.
- Support the Company's data-protection obligations under UAE law.
- Maintain endpoint security, backup and IT business continuity, and test recovery.
- Licences, vendors and the website
- Manage IT licences and subscriptions, tracking renewals and cost.
- Manage IT suppliers and vendors and hold them to service and cost expectations.
- Support the corporate website (www.spt.ae) and coordinate with providers as required.
- Team supervision
- Supervise, allocate work to and develop the IT Officer.
Requirements
- Minimum 5 years' experience in IT administration and support, including running a small or medium-sized company's IT estate hands-on.
- Strong, demonstrable Microsoft 365 administration: Exchange Online, SharePoint Online, Teams and Entra ID / user management.
- Demonstrable Windows endpoint management (provisioning, security, antivirus, patching).
- Demonstrable NAS / file-server and VPN administration.
- Sound networking fundamentals (LAN, Wi-Fi, VPN, basic troubleshooting).
- Exposure to Odoo or a comparable ERP.
- Practical information-security awareness and good access-control discipline.
- Strong user-support, communication and problem-solving skills.
- Pay: AED6,000.00 - AED10,000.00 per month
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