Senior IT Business Analyst

About CoreSite

Role overview

Essential functions

• Analyze processes and document deficiencies, dependencies, risks, opportunities, and future-state processes; maintain process and system documentation.
• Gather requirements through workshops, discovery, and backlog refinement; produce accurate epics, user stories, and acceptance criteria.
• Facilitate UAT and release readiness, document test results, and advise QA teams on test strategy.
• Present scope estimates, cost-benefit analyses, and solution assessments; follow SDLC and compliance obligations.
• Maintain project documentation and logs for risks, actions, decisions, assumptions, and blockers.
• Facilitate change management and assess downstream effects of system changes.
• As needed, perform Scrum Master or Project Manager duties, including agile ceremonies, project plans, status reporting, UAT, and deployment and cutover planning.

Knowledge and skills

• Experience with process documentation tools such as Visio, Lucid, or Miro is required.
• Proficiency in Agile Scrum, Kanban, Waterfall, or Scaled Agile Frameworks is required.
• Salesforce CRM and the JIRA and Confluence suite are highly preferred.
• Strong communication, analytical, problem-solving, decision-making, documentation, and organizational skills are needed.
• Working knowledge of information systems, business applications, networks, and telecommunications systems is listed.

Education and experience

• A bachelor's degree in computer science, information technology, or related studies is preferred.
• Six or more years of related experience are stated; the source description ends before the remaining experience details.

Work arrangement and travel

• The role supports a hybrid work environment with regular on-site presence of up to 2 days per week.
• Travel may be up to 5%, with potential for more travel or office presence as business needs evolve.

Salary

• Structured salary information lists an annual range of $100,000–$116,000.