Senior IT Business Analyst
Role Overview
We are seeking an experienced Senior IT Business Analyst to lead medium- to large-scale ITC and WSIB initiatives.
In this role, you will provide strategic business analysis expertise to support transformation, process improvement, and technology-enabled change.
You will work closely with business partners, project teams, and leadership to identify opportunities, define solutions, and drive successful outcomes.
What you’ll do
Lead complex business analysis for enterprise-wide projects and initiatives
Facilitate workshops to gather, validate, and refine business requirements, processes, workflows, and business rules
Translate business needs into clear functional and information requirements into Technical requirements documents, create Epics and convert them to well defined User Stories & acceptance criteria.
Partner with WSIB QA and BAT team in defect triage meetings and help review, classify (severity), accept/reject and prioritize defects- Identify options, assess impacts, and recommend solutions that meet business objectives
Support business transformation, process redesign, and continuous improvement initiatives
Develop project proposals, business cases, cost-benefit analyses, and briefing materials
Partner with Project Managers, Solutions Architects, and Enterprise Architects on solution design and implementation
Provide planning input, functional leadership, and guidance throughout development, testing, and implementation
Collaborate with Business stakeholders to prioritize requirements/enhancements for parallel initiatives
Lead discussions and build consensus with stakeholders at all levels of the organization
Mentor Business Analysts and provide advice on best practices, methodology, and project deliverables
Contribute subject matter expertise to procurement activities, including bid evaluation and vendor selection
Research and apply innovative tools, technologies, and methods to improve systems and services
What you bring:
Full Job Posting
What you’ll do
- Lead complex business analysis for enterprise-wide projects and initiatives
- Facilitate workshops to gather, validate, and refine business requirements, processes, workflows, and business rules
- Translate business needs into clear functional and information requirements into Technical requirements documents, create Epics and convert them to well defined User Stories & acceptance criteria.
- Partner with WSIB QA and BAT team in defect triage meetings and help review, classify (severity), accept/reject and prioritize defects- Identify options, assess impacts, and recommend solutions that meet business objectives
- Support business transformation, process redesign, and continuous improvement initiatives
- Develop project proposals, business cases, cost-benefit analyses, and briefing materials
- Partner with Project Managers, Solutions Architects, and Enterprise Architects on solution design and implementation
- Provide planning input, functional leadership, and guidance throughout development, testing, and implementation
- Collaborate with Business stakeholders to prioritize requirements/enhancements for parallel initiatives
- Lead discussions and build consensus with stakeholders at all levels of the organization
- Mentor Business Analysts and provide advice on best practices, methodology, and project deliverables
- Contribute subject matter expertise to procurement activities, including bid evaluation and vendor selection
- Research and apply innovative tools, technologies, and methods to improve systems and services
What you bring
- Education
- University degree in Computer Science, Information Technology, Business Administration, Commerce, Science, or Social Science
- Seven years of experience in Information Technology - business analysis, business process re-engineering, process remodeling, and business transformation
- Genesis cloud CX experience and/or certifications
- Why join the WSIB
- This is an opportunity to make a meaningful impact in a large, purpose-driven organization. You’ll help shape business and technology solutions that improve services, strengthen operations, and support the people and businesses of Ontario.
- Competitive salary and comprehensive benefits
- Flexible work options to support work-life balance
- Ongoing professional development and opportunities for growth
- A diverse, equitable, and inclusive workplace where your voice matters
- The chance to truly make a difference in the lives of Ontarians
- Our commitment to equity, diversity and inclusion
- We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.
- We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees. We invite all interested individuals to apply. If you require accommodations in order to apply to this position please contact [email protected]. If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time.
- Please visit our EDI Vision to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion and to support all employees participating and contributing to their full potential
- Disclosing conflicts of interest
- As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at [email protected].
- Privacy information
- We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at [email protected]. The Privacy Office cannot provide information about the status of your application.
- As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.
- To apply for this position, please submit your application by the closing date.
About Workplace Safety and Insurance Board
Ontario government trust agency providing no-fault workplace insurance, benefits and return-to-work support to workers and employers.
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