Senior Implementation Project Manager

At VBA, implementations are more than software deployments. They are business transformations.

As a Senior Implementation Project Manager, you will lead strategic, enterprise-level implementations that help healthcare organizations modernize operations, improve efficiency, and achieve meaningful business outcomes.

Serving as a trusted advisor to executive stakeholders, you will guide clients through complex implementations while balancing business priorities, technical requirements, organizational readiness, and client expectations. You will lead highly visible client engagements, facilitate strategic discussions, navigate ambiguity, and drive alignment across multiple business and technical workstreams.

This role requires someone who can operate at both the strategic and execution levels. Your ability to build trust, influence stakeholders, anticipate risks, and drive accountability will directly impact client satisfaction, project success, product adoption, and long-term partnerships.

By helping clients successfully implement and maximize the value of VBA's solutions, you will play a key role in advancing our mission of making the healthcare experience better for everyone

Bachelor’s degree in a related field (e.g., Business, Healthcare, IT, or similar).

7-10+ years of experience in project and program management roles within the healthcare, SaaS, or technology consulting sectors, with a proven track record of leading enterprise-level implementations.

Proven success leading large-scale, cross-functional project teams in a client-facing capacity, with a focus on complex enterprise environments.

Demonstrated leadership in managing multiple high-stakes projects and clients simultaneously, with the ability to prioritize competing demands in dynamic environments.

Exceptional communication, negotiation, and interpersonal skills, with a strong ability to build credibility and manage executive-level relationships both internally and externally.

Strong organizational acumen with experience managing large, cross-functional teams and coordinating across multiple business units.

Deep understanding of SaaS ecosystems, technical integrations (EDI, APIs), and platform deployment best practices.

Highly analytical and strategic thinker with a data-driven approach to decision-making and problem-solving.

Comfortable operating autonomously in ambiguous or fast-changing environments, demonstrating initiative and resourcefulness.

Proficient in enterprise project management tools and reporting dashboards

Ability to travel as needed to support client and team engagements.

Experience with B2B SaaS implementations in the healthcare industry.

Experience with healthcare insurance-related technology such as claims administration platforms, portals, and/or analytics platforms.

Strong understanding of healthcare payer operations, claims processing systems, and regulatory requirements is highly desirable.

Ability to work independently and be resourceful when confronted with ambiguity.

Project Management Professional (PMP) or other relevant certifications.

What will you be doing?

Client Leadership & Strategic Partnership

Serve as the primary point of contact for enterprise implementation engagements from project initiation through go-live and transition to support

Act as a trusted advisor to client stakeholders and executive sponsors, helping guide strategic decisions throughout the implementation lifecycle

Build strong client relationships through proactive communication, transparency, and delivery excellence

Facilitate executive steering committees, project governance meetings, and stakeholder reviews

Project & Program Management

Lead complex SaaS platform implementations involving cross-functional teams, technical integrations, operational workflows, and organizational change

Develop and maintain comprehensive project plans, timelines, milestones, and implementation roadmaps

Manage project scope, timelines, risks, dependencies, and resource requirements

Monitor project performance and communicate status updates to internal and external stakeholders

Drive accountability across all project participants to ensure successful execution

Cross-Functional Collaboration

Partner closely with Product, Engineering, Data Integration, Client Services, Configuration, and Support teams to ensure successful solution delivery

Coordinate technical workstreams involving APIs, EDI transactions, data integrations, and system configuration

Align internal teams around project priorities and client objectives

Escalate issues appropriately while facilitating timely resolution

Risk Management & Continuous Improvement

Identify implementation risks, obstacles, and dependencies early and develop mitigation strategies

Support organizational readiness and change management efforts to promote successful adoption of VBA solutions

Champion continuous improvement initiatives that enhance implementation quality, scalability, efficiency, and client experience

Contribute to the development and refinement of implementation standards, methodologies, and best practices

Perform other duties as assigned

Travel Requirements: Up to 10% travel

Location : Remote

What Success Looks Like

Successful Senior Implementation Project Managers at VBA:

Build trusted relationships with executive sponsors, client stakeholders, and cross-functional teams

Lead complex enterprise implementations with confidence, accountability, and a focus on business outcomes

Anticipate risks and proactively drive resolution before issues impact project success

Successfully manage multiple high-priority client engagements while maintaining exceptional client experiences

Influence decision-making and drive accountability across internal and client teams

Align diverse stakeholder groups around shared objectives and implementation goals

Deliver projects on time, within scope, and aligned with strategic business objectives

Guide clients through organizational change and implementation readiness activities

Serve as a strategic advisor who helps clients maximize the value of their investment in VBA solutions

Contribute to the evolution of implementation methodologies, governance practices, and delivery standards

What can VBA offer you?

At VBA, we believe in creating a dynamic and supportive work environment where our team members can thrive. We offer opportunities for professional growth, a collaborative team culture, and the chance to make a significant impact in the healthcare technology space.

Work/Life Balance:

Remote/Hybrid Schedules (depending on job role)

Time off: 12 Paid Holidays Responsible Time Off Volunteerism Day Paid Parental Leave: 2 Weeks: Bonding Leave 10 Weeks: Supplemental Medical Leave (for Birthing Parents Only)

12 Paid Holidays

Responsible Time Off

Volunteerism Day

Paid Parental Leave: 2 Weeks: Bonding Leave 10 Weeks: Supplemental Medical Leave (for Birthing Parents Only)

2 Weeks: Bonding Leave

10 Weeks: Supplemental Medical Leave (for Birthing Parents Only)

Financial Health-Company Sponsored Benefits:

Life insurance-$500,000 guaranteed issue

Short- and long-term disability insurance

Employer match on employee 401(k) contributions

Broadband Reimbursement up to $120

Health & Wellness:

Health Insurance (3-Medical Plan Options)

Dental- Company sponsored benefit

Vision- Company sponsored benefit

Employee Assistance Program