Senior Implementation Engineer - Customer Success
Role Overview
The Senior Implementation and Customer Success Engineer leads enterprise customer onboarding and ongoing technical success after go-live.
The role owns solution design, integrations, deployment, advanced troubleshooting, and technical success across assigned accounts.
Key Skills for This Role
Full Job Posting
Location and Experience
- The position is based in Bengaluru and requires work from the office.
- The posting lists experience as 6-10 years, although the source text contains a formatting error.
About Mojro
Mojro is a deep-tech logistics optimization company serving FMCG, pharmaceutical, paints, courier, express, parcel, and retail enterprises.
Its platform supports logistics decision-making, execution, cost reduction, service-level improvement, and sustainable supply chains.
Role Overview
The Senior Implementation and Customer Success Engineer leads enterprise customer onboarding and ongoing technical success after go-live.
The role owns solution design, integrations, deployment, advanced troubleshooting, and technical success across assigned accounts.
Implementation and Technical Delivery
- Lead discovery, scoping, solution design, configuration, integration, testing, deployment, and go-live.
- Create statements of work, technical and functional design documents, workflow diagrams, and architecture specifications.
- Own API, webhook, FTP/SFTP, data mapping, environment setup, and interface validation activities.
- Use SQL, Postman, logs, and browser developer tools to debug integration and configuration issues.
UAT and Customer Success
- Plan and coordinate User Acceptance Testing and defect triage with Product and Engineering teams.
- Prepare go-live plans, risk assessments, cutover checklists, and post-launch hypercare support.
- Serve as the primary technical contact for live accounts, conduct health checks, and identify optimization opportunities.
- Troubleshoot complex issues and work with Customer Success Managers to support value realization.
Collaboration and Leadership
- Identify product gaps and enhancement needs and relay requirements to Product and Engineering teams.
- Develop reusable deployment templates, integration playbooks, SOPs, knowledge-base content, and onboarding automation.
- Mentor junior engineers and support Sales or Pre-Sales with technical scoping and feasibility assessments.
- Help define implementation frameworks, delivery standards, and scalable processes.
Must-Have Qualifications
- 6-10 years of experience in B2B SaaS implementations, technical onboarding, customer success engineering, or solutions consulting.
- Strong experience with SOW, TDD, FDD, workflow, and architecture documentation.
- Hands-on experience with SQL, APIs, Postman, log interpretation, and browser developer tools.
- Strong understanding of cloud deployments, data migration, and environment configuration.
- Ability to manage multiple enterprise projects and communicate effectively with customers and stakeholders.
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field.
Preferred Qualifications
- Familiarity with Jira, HubSpot, and BI dashboards such as Power BI or Tableau.
- Experience with developer portals and API documentation systems.
- Knowledge of MFA, SSO, or OAuth authentication and authorization flows.
- Exposure to logistics, routing, or supply chain platforms.
- Certifications in APIs, cloud, data, or project management.
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