Senior Implementation and Support Analyst - Screening SME
Role Overview
The Screening team helps customers manage financial crime risk and meet regulatory obligations.
The Senior Implementation and Support Analyst supports implementation, optimisation and ongoing use of Screening solutions.
The role acts as a Screening subject matter expert and works with customers and offshore teams.
The role is hybrid and based in the London or Jersey office.
Key Skills for This Role
Full Job Posting
Company
Experian is a global data and technology company operating across financial services, healthcare, automotive, agribusiness, insurance and other markets.
The company has 25,200 people across 32 countries.
Role overview
The Screening team helps customers manage financial crime risk and meet regulatory obligations.
The Senior Implementation and Support Analyst supports implementation, optimisation and ongoing use of Screening solutions.
The role acts as a Screening subject matter expert and works with customers and offshore teams.
The role is hybrid and based in the London or Jersey office.
What you will do
- Lead and support implementation of Screening solutions from customer onboarding through adoption and transition to business-as-usual support.
- Provide expertise on sanctions, PEP and watchlist data management.
- Partner with offshore operational and support teams on knowledge transfer and service delivery.
- Manage customer support cases across all severity levels and act as Incident Manager.
- Identify and implement process improvements across systems and delivery activities.
Required experience and capabilities
- Expertise in Screening, Financial Crime, KYC or Compliance environments.
- Experience independently owning implementations, customer engagements and complex operational activities.
- Experience supporting offshore teams, including knowledge transfer, service management and collaboration.
- Experience with technology sanctions screening, PEPs, watchlists and customer due diligence.
- Strong partner management and project management skills, including customer escalation management and resolution leadership.
- Ability to own delivery and understand global onshore and offshore delivery models.
Benefits
- Hybrid working includes 40% office-based work.
- Benefits include a pension, Bupa healthcare, Sharesave scheme, 25 days annual leave, 8 bank holidays and 3 volunteering days.
- A discretionary bonus and the option to purchase additional annual leave are available.
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