SENIOR ICT ENGINEER

Role overview

Responsibilities

• Manage customer technical relationships and translate contractual scope and customer needs into IT solutions.
• Gather and formalize technical, operational, and safety requirements; define ICT architecture for projects, offices, and operational headquarters.
• Coordinate implementation and commissioning through go-live, including suppliers, integrators, telecom providers, and technology partners.
• Track schedules, costs, technical requirements, and service levels; maintain project documentation.
• Plan service launches, coordinate teams, monitor KPIs and SLAs, support operating procedures, lead technical meetings, and coordinate issue resolution.

Technical knowledge

• Technical knowledge and design experience across ICT infrastructure, platforms, and services, including networks, physical and virtual servers, Microsoft Server, and Linux.
• Experience with Active Directory, Microsoft Entra ID, identity management, Microsoft 365, cloud services, and virtualization.
• Knowledge of backup and disaster recovery, endpoint and workstation management, endpoint security, cybersecurity, and access management.
• Knowledge of ticketing and IT service management, collaboration and communication services, and voice and VoIP systems.

Education and experience

• Degree in computer science, engineering, telecommunications, or equivalent professional experience.
• At least 12 years of ICT experience, including starting or managing IT infrastructure and services and technically managing ICT projects.
• Direct customer and stakeholder relationship experience; experience coordinating suppliers and technology partners.
• Experience managing distributed or multi-site infrastructure. Experience in international contexts and complex projects is preferred.

Capabilities

• Strong customer orientation, interpersonal and communication skills, and technical leadership.
• Ability to coordinate multidisciplinary teams, solve problems, make decisions, and manage priorities autonomously.
• Ability to work in international and multicultural contexts and interface with management, customers, technical teams, and suppliers.
• Excellent written and spoken English.