Senior Hostess

Responsibilities

• Serve as the first point of contact for guests and set a warm, welcoming tone.
• Greet and seat guests, manage reservations, waitlists, seating plans, and special requests, and monitor dining-room availability, safety, cleanliness, and guest well-being.
• Maintain menus, place settings, tables, work areas, supplies, and restaurant presentation to company standards.
• Communicate menu and item availability, respond to guest questions and concerns, anticipate service needs, and support guests with disabilities within established guidelines.
• Coordinate closely with service, production, and other departments to ensure seamless service delivery.
• Guide and assist other hostesses and coworkers, exchange information clearly, and document relevant updates for management.
• Complete opening, closing, side-work, restocking, reporting, security, and daily cleaning duties.
• Follow grooming, confidentiality, quality, health, safety, security, OHS, emergency, and environmental procedures; report incidents, hazards, injuries, and maintenance issues and assist with risk assessments.
• Attend training and meetings and perform other duties as business needs evolve.

Qualification Requirements

Benefits

• Competitive salary to match local industry standards

Qualifications

• Qualification Requirements
• High school diploma or G.E.D. equivalent
• 3-5 years of related hospitality or restaurant front-of-house experience
• Experience with SevenRooms, OpenTable, or similar restaurant reservation or guest booking systems
• Basic knowledge of international cuisine and wines
• Experience greeting and seating guests, managing special requests, and addressing guest questions and concerns
• Experience handling restaurant reservations and waitlists
• Good command of English
• Available to work evening shifts, weekends, holidays, and late service hours