Senior Group Technical Architect (IN)

10+ years of experience in SRE and Observability roles, including team leadership and stakeholder management

Proven experience in designing and operating end-to-end Observability and AIOps solutions at enterprise scale, with tools such as Dynatrace (must-have), Grafana LGTM OSS (must-have), Nobl9, and BigPanda.

Strong customer-facing communication skills for the onsite/US-facing lead role, or strong cross-location delivery coordination skills for the India-based lead role.

Good experience in institutionalizing SRE principles and practices across operations, and systematically reducing operational toil through automation using tools such as Ansible, Python, and RPA.

Experience in conducting maturity assessments and baselining, defining roadmaps, and delivering governance-driven programs, including obtaining customer sign-off prior to implementation.

Exposure to GenAI and agentic automation platforms such as Gemini Enterprise Agent Platform, LangGraph, and CrewAI for IT operations is a strong advantage.

Experience in pharmaceutical, life sciences, or regulated manufacturing environments, with awareness of GxP requirements, is a plus.

Be the customer-facing (or cross-location driving) owner for SRE/Observability/AIOps delivery

Lead assessment and baseline of current observability/DevOps/AIOps maturity against target state.

Define and drive the roadmap for E2E Observability adoption and standardization, AIOps capability build-out, and CI/CD maturity (as scoped).

Strong hands on exp on Application Performance, Synthetic, Real User, Log, Infrastructure, Business Observability, SAP/native platform, and Batch monitoring

Design & develop AI agents for SRE, DevOps, App & Infra support use cases

Institutionalize SRE principles and practices in operations