Senior Forward Deployed Engineer, Managed Services

Build, configure, and tune new AI Agents (Revenue, Deal, Research, Conversation, Forecasting) beyond initial implementation to expand automation and drive credit consumption

Design and manage context-aware prompts for each customer's AI Agent use cases

Be the subject matter expert on Outreach's AI Agents and embed them into customer workflows and sales processes

Apply and refine agent playbooks, prompt libraries, and implementation frameworks so the practice grows without losing consistency

Manage configuration for onboarded customers: identify gaps and opportunities, then design, configure, and troubleshoot solutions in real time as their needs evolve

Train client admins and keep them current on platform use, best practices, and functionality

Be the Outreach Admin's main point of contact and trusted advisor, and surface value and risk before they ask

Partner with GTM Account Teams on expansion, renewal, and delivery needs, and share client health insights

Resolve escalations and at-risk accounts fast; share trends with your Practice Manager to prevent repeat issues

Stay current on Generative AI and LLM developments relevant to Outreach's Agents

Track your KPIs and adjust quickly to stay on target

Mentor and share knowledge with fellow consultants

Set best practices for agent configuration and prompt design across the team, not just your own accounts

Act as a technical escalation point for peer consultants and partner directly with Product on gaps surfaced by strategic customers

6-8+ years in a technical, customer-facing role at a mid-to-large business, ideally SaaS

Technical and AI fluency with Outreach or a comparable SaaS platform: you configure and apply the AI features yourself

Experience with prompt engineering, LLM-based tools, and applying generative or agentic AI to real sales workflows

Proven ability to influence AI and technology adoption inside customer organizations and turn new capabilities into solutions for real business problems

Track record hitting utilization, consumption, or renewal-linked KPIs

Experience building trust and client relationships remotely

Handles tight deadlines and multiple concurrent engagements

Self-starter, comfortable with ambiguity and autonomy, quick to pick up complex concepts

Passionate about solving client problems and turning customer vision into results in the product

Sharp written and verbal communicator

Track record of owning the most strategic or highest-complexity accounts in a book of business

Experience mentoring or informally leading peers in a customer-facing technical role

Embodies our core values: Trusted Advisor, Win as One Team, and Take Ownership

Why You’ll Love It Here

● Highly competitive salary

● 25 days annual vacation time + sick time and casual leave

● Group medical policy coverage available to employees and up to 5 eligible family members

● OPD benefit covered up to INR 10,000

● Life insurance and personal accident insurance at 3x annual CTC

● 26 weeks of maternity leave pay, and 15 days of paternity leave pay

● Opportunity to be part of company success via the RSU program

● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military

● Employee referral bonuses to encourage the addition of great new people to the team

● Fun company and team outings because we play just as hard as we work

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.