Senior Field Support Engineer

Key Responsibilities

• Perform
• installation, corrective, and preventive maintenance
• for Agfa and trained OEM products
• Deliver
• remote and onsite technical support
• to ensure maximum system uptime
• Strong knowledge of
• healthcare integration standards

(Hl7, Dicom, Ihe)

• Apply
• hardware, storage, virtualization, and system administration

skills

• Diagnose, troubleshoot, and resolve complex
• hardware and software issues
• Interface with
• hospital IT teams, system administrators, end users, vendors, and internal support teams
• Execute system upgrades, patches, performance tuning, and routine maintenance
• Analyze system defects and apply fixes, workarounds, or permanent solutions
• Manage
• technical escalations
• , ensuring timely communication with customers and management
• Maintain accurate and timely
• service documentation and issue tracking
• Negotiate satisfactory resolutions with stakeholders at all levels (technicians, radiologists, physicists, and management)
• Ensure compliance with
• Agfa quality standards, best practices, and technical procedures
• Meet customer requirements in line with
• SLA commitments
• Stay current on
• Agfa HealthCare products, solutions, and technologies

Experience

• 5+ years
• of experience in a technical customer support role
• Proven experience supporting
• mission-critical IT systems
• Experience with

PACS, RIS, and Enterprise Imaging

Required Skills & Competencies

• Strong knowledge of:
• Networking concepts
• Operating systems (

Linux & Windows

• )
• Databases (

Oracle, SQL

• )
• IT security principles
• Experience with
• Agfa solutions or comparable PACS/RIS/EI platforms
• Excellent
• analytical, troubleshooting, and problem-solving skills
• Strong verbal, written, and interpersonal communication skills
• Proven
• time management and organizational skills
• Ability to adapt to change and manage multiple priorities
• Strong customer service orientation with internal and external stakeholders
• Solid understanding of:
• Technical services operations
• Healthcare IT environments
• Product lifecycle and deployment processes
• Willingness to travel

30 50%