Senior Field Service Engineer - GIS Specialist

Overview

How You’ll Make An Impact

• Participating in the planning and execution of installation and commissioning activities on-site. Executing design modifications for commissioning and offering annotations for as-built project documentation.
• Having a strong knowledge of High Voltage Products Services & Service portfolios
• Carrying out Installation & Commissioning, extension and Maintenance services independently.
• Providing on-site or remote technical support for installation and commissioning of GIS and routine maintenance services, identifying technical problems and making analysis through remote or on-site activity in different Service categories.
• Taking part in pre-commissioning meetings, commissioning planning activities and documentation preparation (e.g. FAT documentation, Site ITPs & ITRs, Method Statements, Control programs, etc.).
• Supporting tendering by providing commissioning plans and time/cost estimation.
• Ensuring compliance with safety regulations and industry standards.
• Recommending customers for immediate and future service requirements, provide feedback to Service Sales team.
• Acting as representative of the OEM during interaction with the customer and preparing the tools, equipment and parts needed for a service job and understanding the scope of the job to be performed.
• Ensuring that documentation for the job is available and briefing with service manager, head of department or supervisor about the expected situation on site.
• Creating service reports, time sheets & delivery notes, endorsed by customers.
• Effectively managing multifunctional interfaces - internal, feeder factories, service department, customers, and sub suppliers and abilities to show personal leadership & maintain a teamwork environment to deliver assignments. Strong self-disciplined approach to ensure quality and accuracy of delivery.
• Establishing long-term customer relationships by understanding customer requirements and applicable regulations, respond immediately to issues and demonstrate in-depth technical service product/solutions knowledge to promote product Life Cycle Management.
• Responsible for adherence to the quality assurance requirements on the Power Plant or Substation or Oil & Gas or process Industries site and seeks to improve these continually.
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
• Your background
• A bachelor’s degree or Diploma in engineering field is required.
• Minimum 10 years of overall experience, with 6–8 years in High Voltage Equipment installation, testing, commissioning, repair, and maintenance. Proven expertise in Transmission GIS Installation & Commissioning, including substation services and preventive maintenance.
• Solid understanding of switchgear testing and commissioning and other key substation apparatus.
• Experience across the full lifecycle of substation projects—tendering, engineering, and site commissioning. Proficiency in computer applications and strong interpersonal communication skills.
• Certification in Hitachi Energy GIS products is a strong advantage.
• Fluency in Arabic is a plus.
• A collaborative team player with a customer-focused mindset and commitment to quality.
• Proficiency in both spoken & written English is required.