Senior Field Service Engineer

ABB

Hub Service Manager

Your Role And Responsibilities

• In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines.
• Each day, you will deliver excellent customer service to satisfy customers.
• You will also showcase your expertise by working with customers to identify opportunities in the installed base, to improve system performance and operational performance.
• The work model for the role is: Onsite in Abu Dhabi, UAE
• You will be mainly accountable for:
• Ensures customer satisfaction by executing Service work according to customer order and expectation in safe manner.
• Creates and maintains a good relationship with customers and understands their needs.
• Identifies new sales opportunities and takes influence in convincing the client for the complete service portfolio.
• Attend jobs with complete preparedness, with at most professional approach and to ensure completeness of the job, following the factory recommended procedures.
• Maintaining service tools and instruments of service engineers and Ensuring tools are calibrated
• Provide technical support to customers during emergencies and Site visits as and when required.
• Ensure good teamwork and networking within the team and across the divisions.
• Follow PCS certification requirements and complete on time and also attend HSE trainings both internal and external before it expires.
• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customers and other ABB teams.
• Coaching technicians and engineers and supervising complex site activities.

Qualifications for the role

• Diploma or bachelor’s degree in electrical or Electronic Engineering.
• More than 6 years of hands-on service experience on Variable frequency drives.
• Strong electrical or electronics engineering fundamental knowledge. Knowledge on theory, structure, and application, testing ABB VFD experience, product certifications and fault diagnosis/analysis will have added advantages.
• Effective spoken and written communication in English and Arabic
• Basic computer application knowledge for job reporting and communication with MS Office and other common application software
• What's in it for you?
• We want you to bring your full self to work your ideas, your energy, your ambition.
• You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter.
• Here, your work creates impact you can see and feel, every day.

Benefits

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