Senior Field Engineer
Role Overview
The Senior Field Engineer serves as the lead technical expert for infrastructure projects and system support across multiple national and international sites.
The role combines networking, wireless technologies, system deployment, project management and ongoing infrastructure support.
Key Skills for This Role
Full Job Posting
About ebblo
ebblo provides ITCS solutions for public transport providers and is part of Modaxo, a global transportation technology organization.
Role overview
The Senior Field Engineer serves as the lead technical expert for infrastructure projects and system support across multiple national and international sites.
The role combines networking, wireless technologies, system deployment, project management and ongoing infrastructure support.
Project leadership and deployment
- Act as the first point of contact for customer infrastructure projects and Proof of Concept initiatives.
- Lead projects from estimation and costing through delivery, financial forecasting and revenue recognition.
- Manage site surveys, procurement, configuration, installation and deployment at customer sites.
- Deploy IT and wireless infrastructure across UK and international locations.
- Deploy Windows Server 2019 virtual servers using VMware, Citrix architecture and Active Directory.
- Maintain project documentation and coordinate with TfL, bus operators and internal stakeholders.
Infrastructure support
- Provide second- and third-line support under contracted SLAs.
- Support wireless switches, access points, Cisco switches, point-to-point wireless devices, servers and workstations.
- Perform operating-system installation, troubleshooting, firmware upgrades, patch management and security implementation.
- Develop PowerShell scripts for data collection, Active Directory management and operating-system configuration.
Support and accountabilities
- Provide technical guidance and training to first-line support teams and support Tier 4 data centre equipment.
- Participate in on-call and on-site support activities and maintain documentation and knowledge sharing.
- Maintain infrastructure availability and stability, service reporting, security compliance and a 99% first-time fix target.
Key skills and experience
- A relevant bachelor's degree or equivalent practical experience is required.
- CCNA certification is required.
- Candidates need end-to-end infrastructure project leadership and project financial management experience.
- Hands-on multi-site deployment, site survey, procurement, configuration and installation experience is required.
- Strong knowledge of Windows Server 2019, VMware, Citrix, SQL and Active Directory is required.
- Experience with advanced infrastructure support, networking equipment, PowerShell, patching and security is required.
- Strong stakeholder management, analytical and communication skills are required.
Compensation and benefits
- The role offers a competitive salary of £45,000 to £55,000 depending on experience.
- Benefits include a discretionary bonus, healthcare cash back, private pension, life assurance, income protection and flexible holiday options.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career