Senior Facilities Manager

Job Purpose

Roles, Responsibilities and Duties

• Lead and manage the end-to-end FM service delivery for assigned commercial and residential contracts, ensuring contractual obligations, KPIs, SLAs, customer satisfaction and operational standards are achieved.
• Manage multiple assets within the contract portfolio, ensuring consistent service delivery, asset performance, operational readiness, statutory compliance and client reporting across all sites.
• Provide leadership to a large multi-disciplinary team including Facility Managers, Engineers, Supervisors, Technicians, Soft Services, Helpdesk, subcontractors and specialist service providers.
• Monitor and control contract budgets, operational expenses, procurement requirements and cost performance in line with approved budgets, company procedures and client requirements.
• Manage and oversee CAPEX and Life Cycle projects, including project identification, scope preparation, budgeting, tender support, execution monitoring, stakeholder coordination, handover and close-out reporting.
• Oversee planned preventive maintenance, reactive works, lifecycle/capital works support, asset condition management, technical inspections and service improvement initiatives.
• Act as key liaison with clients, landlords, tenants, consultants, contractors and internal departments to manage operational interfaces, escalations, stakeholder expectations and service enhancements.
• Ensure all procurement activities, subcontractor appointments, scopes of work, technical submissions, quotations and service agreements are coordinated and compliant with company and client procedures.
• Review and evaluate technical proposals, method statements, risk assessments, drawings, reports and work completion documentation prior to submission or client approval.
• Ensure robust HSE, QA/QC and information security culture across the contract, including toolbox talks, staff briefings, incident reporting, risk assessments, permits to work and compliance audits.
• Lead mobilisation, demobilisation, resource planning, manpower scheduling and operational transition activities for new or existing contracts/assets.
• Drive continual improvement, energy efficiency, innovation, sustainability, digital/FM system adoption and technical upgrades to improve service delivery, asset reliability and client satisfaction.
• Support recruitment, assessment, development, performance management and training of staff to maintain a competent, safe and high-performing FM team.
• Prepare and present operational reports, KPI dashboards, monthly service reviews, incident reports, budget updates and improvement plans to management and clients.
• Ensure sites are maintained to a high standard of cleanliness, safety, presentation and serviceability, with all assets, building fabric and common areas kept in good condition.
• Carry out any other duties as directed by line management to support Khidmah FM service delivery and be available for emergency response requirements as necessary.

Qualifications

• Bachelor’s degree in Engineering, Facilities Management, Building Services or related discipline; professional FM/engineering certification is an advantage.
• Recognized trade, technical or professional qualification may be considered where supported by strong relevant experience.

Experience

• Minimum 10–12 years’ experience in Facilities Management, with at least 5 years in a managerial role.
• Proven experience handling both commercial and residential FM contracts.
• Experience managing multiple assets/buildings/communities under one contract portfolio.
• Experience in managing CAPEX and Life Cycle projects, including planning, budgeting, procurement coordination, execution monitoring and project close-out.
• Demonstrated experience managing large teams and specialist subcontractors.
• Strong background in hard services; soft services and integrated FM exposure is an advantage.

Knowledge

• Strong knowledge of building services, MEP systems, statutory compliance, HSE, QA/QC and contract management.
• Good understanding of KPIs, SLAs, PPM, reactive maintenance, lifecycle planning, budgeting and client reporting.
• Knowledge of local authority requirements and UAE FM market practices is an advantage.

Skills

• Excellent leadership, people management, client relationship and stakeholder management skills.
• Strong commercial awareness, problem-solving, decision-making and escalation management capability.
• Proficient in MS Office; knowledge of CAFM systems, MS Project, AutoCAD or Visio is an advantage.
• Excellent English communication skills; Arabic language is a plus.
• Able to work under pressure, manage competing priorities and respond to emergency requirements.