Senior Executive - WFM Scheduler
About the Role
Manage workforce forecasting, scheduling, staffing, and reporting activities while ensuring optimal resource utilization and operational efficiency. Requires strong analytical skills, advanced Excel proficiency, and hands-on knowledge of WFM tools.
Full Job Posting
Qualifications
- Graduate or undergrad. Minimun of 2 yrs in WFM
Responsibilities
- Support effective workforce planning by aligning staffing levels with anticipated business demand.
- Analyze workload trends and prepare accurate forecasts to support short- and long-term resource planning.
- Develop and optimize employee schedules to maintain appropriate coverage while improving operational efficiency.
- Perform scenario planning and staffing analysis to identify gaps, risks, and potential solutions.
- Maintain workforce data and ensure accurate employee information within Verint WFO and other WFM platforms.
- Prepare and analyze WFM reports and datasets using Microsoft Excel, highlighting information required for operational decisions.
- Partner with Operations and key stakeholders on staffing, scheduling, and workforce requirements, while providing support to the WFM Manager when needed.
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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