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SENIOR EXECUTIVE - NIP OPERATIONS

DP World
Dubai, UAE
Full-time
Senior
Onsite
Discovered 1 weeks ago
Customer serviceHigh-volume transaction processingDocument verificationNIP rules and federal complianceDiscrepancy and system-error resolutionAudit support

Full Job Posting

Customer support and processing

  • Provide proactive NIP client support, resolve issues, and give operational guidance to minimize customer-side data errors.
  • Process daily transactions, including visa issuance and document verification, provide client consultations, and maintain daily output.

Compliance and issue resolution

  • Verify incoming documents and transactions against NIP rules, federal guidelines, and corporate governance standards.
  • Identify, log, and resolve discrepancies or system errors; escalate unresolved issues and support audits.

Communication and reporting

  • Manage updates through the CX System, GDRFA system, Dubai Trade, and internal email.
  • Submit end-of-day reports on completed files, pending tasks, and systemic issues.

Team collaboration

  • Share operational practices, help peers resolve complex issues, and participate in cross-functional process improvements.

Requirements

  • The description specifies compliance with NIP rules, federal guidelines, and corporate governance standards.
  • The description indicates daily transaction-output targets but does not state a numeric target.

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