Senior Enterprise Platform Support Engineer – AI & Cloud
Role Overview
You will support a next-generation, AI-enabled banking platform used by Tier-1 financial institutions.
This is a hands-on, customer-facing role focused on diagnosing, troubleshooting, and resolving complex production issues across application and infrastructure layers.
You will connect system behaviour, observability data, and customer impact to drive root cause resolution.
Success is measured by speed, accuracy, and customer trust during critical incidents.
Key Skills for This Role
Full Job Posting
Required Qualifications
- 8 to 15 years of strong hands-on experience troubleshooting production or customer-facing systems
- Practical experience with Kubernetes and containerized environments
- Ability to interpret logs, metrics, traces, and alerts across distributed systems
- Solid understanding of Linux, networking fundamentals, APIs, and service architectures
- Proven experience in a customer-facing technical support or escalation role
- Strong problem-solving skills with a structured, analytical approach
- Clear communication skills for diverse stakeholder audiences
- Experience using or integrating AI tools or large language models in technical workflows
Preferred Qualifications
- Experience supporting SaaS platforms, banking systems, fintech, or regulated environments
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
- Exposure to infrastructure-as-code and deployment tools such as Terraform or Helm
- Knowledge of continuous delivery tools such as ArgoCD or Flux
- Experience working with streaming platforms or distributed data systems
- Familiarity with enterprise monitoring tools such as Prometheus, Grafana, Splunk, or Datadog
- What We Offer you
- At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
- Opportunities to make an impact in fintech
- Personal and professional learning
- Inclusive, diverse work environment
- Resources to give back to your community
- Competitive salary and benefits
- Privacy Statement
- FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
- Sourcing Model
- Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
- #pridepass
About Fis
Global leader in financial technology and payment processing services.
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