Senior Engineering Manager, CRM

Preferred Qualifications:

• Salesforce Certifications: Salesforce certifications, Administrator or above.
• AI/Copilot Platforms: Experience operating AI/copilot platforms.
• Operational Practices: Experience with ITSM, DevOps, and platform reliability practices.
• Industry Experience: Background in distribution, manufacturing, or B2B sales environments.
• Minimum Education:
• A Bachelor's degree in Computer Science, Business, Engineering, or a related field is required.
• Preferred Education:
• An advanced degree, such as an MBA or a master's degree in a relevant discipline, is highly desirable.
• Minimum Years of Work Experience:
• A minimum of 7 years in technology delivery/operations, including 3+ years managing teams.
• A minimum of 5–7 years of professional experience in product ownership or product management, including hands-on experience with CRM/Salesforce platforms.
• Certifications:
• Salesforce Platform Developer I and Salesforce Platform App Builder certifications preferred.
• Salesforce Administrator or above preferred.
• Certified Scrum Product Owner (CSPO) preferred.
• Professional Scrum Master (PSM) or Certified ScrumMaster (CSM) preferred.
• Salesforce certifications preferred.
• Competencies:
• CRM Technical Configuration & Optimization
• Data Management, Integrity & Governance
• Cross-Functional Communication
• Vendor & Stakeholder Collaboration
• Problem Solving & Decision Making
• User Support & Training
• Security & Access Control
• Continuous Improvement & Innovation
• Work Location: Mckinney Corporate Office
• Remote/Virtual, hybrid or in-office: 4 days per week in office