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Senior Engineer - Desktop

Digitide Solutions
Chennai, IND
Full-time
Senior
Onsite
Discovered 3 days ago

Full Job Posting

Required Skills

  • Strong troubleshooting skills (Windows OS & Hardware).
  • Good knowledge of O365, Outlook, Teams.
  • Basic understanding of AD & user management.
  • Basic networking knowledge (IP, DNS, DHCP).
  • Familiarity with IT ticketing tools.
  • Good communication skills.
  • Ability to work independently onsite.
  • Good to Have
  • Experience supporting 100+ user environment.
  • Experience handling Mac devices and Ubuntu laptops.
  • Exposure to endpoint management tools (Intune - basic knowledge).
  • Understanding of basic security practices (BitLocker, MDM).
  • Experience handling asset management processes.
  • Behavioral Expectations
  • Quick response to incidents.
  • Ownership-driven approach.
  • Clear communication with business users.
  • Proactive in identifying recurring issues.
  • Professional and disciplined work style.

Key Responsibilities

  • End User Support (Primary Responsibility)
  • Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals.
  • Troubleshoot Windows 11, MS Office, Outlook, Teams, and OneDrive issues.
  • Manage user accounts (password resets, account unlocks, access support) in Active Directory / O365.
  • Install and configure applications, antivirus, and security tools.
  • Support onboarding and offboarding (user setup, email configuration, asset handover).
  • Basic Network & Connectivity Support
  • Troubleshoot LAN/Wi-Fi connectivity issues.
  • Coordinate with ISP for internet issues.
  • Basic understanding of switches, access points, and firewall troubleshooting (escalate when required).
  • Ensure meeting room IT equipment is operational.
  • IT Asset & Compliance Support
  • Manage IT asset allocation and tagging.
  • Maintain asset register and coordinate with central team for updates.
  • Ensure devices are patched and antivirus is updated.
  • Support IT audits and compliance checks when required.
  • Office IT Operations
  • Act as onsite SPOC for office IT issues.
  • Log and track incidents in ITSM tool.
  • Coordinate with L3 / Infra / Network teams for escalations.
  • Handle hardware troubleshooting and vendor coordination for repairs.

Qualifications

  • Strong troubleshooting skills (Windows OS & Hardware).
  • Good knowledge of O365, Outlook, Teams.
  • Basic understanding of AD & user management.
  • Basic networking knowledge (IP, DNS, DHCP).
  • Familiarity with IT ticketing tools.
  • Good communication skills.
  • Ability to work independently onsite.
  • Good to Have
  • Experience supporting 100+ user environment.
  • Experience handling Mac devices and Ubuntu laptops.
  • Exposure to endpoint management tools (Intune - basic knowledge).
  • Understanding of basic security practices (BitLocker, MDM).
  • Experience handling asset management processes.
  • Behavioral Expectations
  • Quick response to incidents.
  • Ownership-driven approach.
  • Clear communication with business users.
  • Proactive in identifying recurring issues.
  • Professional and disciplined work style.

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