Senior DXC Assure V4 Support Engineer

Overview

• Act as the primary escalation point for all DXC Assure V4 and Assure Health platform incidents and service requests
• Lead end-to-end product configuration and setup activities on the Assure Health platform, including benefit plan setup, product rules, tariff structures, member eligibility configurations, etc
• Design, implement, and govern configuration management processes to ensure all platform setups are version-controlled, tested, and documented
• Assist business units to optimize and streamline operations using capabilities of the platform
• Lead root cause analysis (RCA) for P1/P2 incidents and implement permanent corrective actions
• Oversee Microsoft SQL Server database administration tasks including query optimisation, stored procedure review, index management, and performance tuning in support of platform operations
• Architect and govern ETL processes for data migration, member onboarding, claims feeds, and third-party integrations; review and approve ETL job designs produced by the team
• Collaborate with DXC vendor teams on release management, platform upgrades, hotfix deployments, and configuration migrations across environments
• Provide technical guidance and mentoring to mid-level and junior support engineers on SQL, ETL, and Assure Health configuration best practices
• Develop and maintain runbooks, SOPs, configuration guides, and technical knowledge base documentation
• Coordinate with internal business stakeholders (Health Operations, Finance, Underwriting, Claims) on system changes and new product launches
• Participate in change reviews, and user requirement analysis for platform-impacting configuration and infrastructure changes
• Ensure compliance with information security policies, data governance standards, and regulatory requirements applicable to health insurance data