Senior Document Production Specialist

Providing an accurate and high quality document production service to fee earners using Clifford Chance Housestyle

Ensuring all work and projects are completed as per instructions from the client and /or specifications

Staying within timelines and deadlines for the completion dates for projects. This requires good time management and organisational skills

Excellent typing speeds

Ability to quality check documents to ensure clients' quality expectations are met within stipulated turnaround times

Follow workflow processes as per the Standard Operating Procedures

Notifying the Team Lead immediately when the deadline is likely to be missed

Meet quality benchmarks

Carry out work smoothly and efficiently

Continue to develop speed, accuracy and proof reading skills and responsible for downtime training objectives

Maintain confidentiality of all client information

Working collaboratively with team members to ensure the provision of first-class support services to fee earners

A key attribute of a Sr. DPS' success will be dependent on the positive and collaborative working relationships which they build with colleagues, the Team Leads and the UK DP team

Flexible in approach to increase of volume outside of shift hours

Demonstrate using own initiative / judgement

Effective time management skills

Professional approach to problem solving

Good decision-making abilities

Strong communication skills are essential, the ability to communicate clearly, persuasively and with sensitivity, both orally and in writing when dealing with lawyers, partners, practice assistants, trainees, paralegals and various support staff

Keen eye for detail

Ability to adapt any process changes in minimal time period

Able to deal with the pressures of high volumes

Flexible and Service orientated

Your experience

3+ years of experience in MS Word profile

Minimum copy typing speed of 40 wpm

Fluent in written and oral communication in English at all levels internally and externally

Advanced working knowledge and experience of Microsoft Suite, eg: Word, PowerPoint and Excel

Intermediate knowledge of Adobe Acrobat / Adobe Suite

Solid experience within a professional corporate services environment

Ideally, solid document production experience is an advantage

Previous experience within a legal environment would be an advantage

Solid experience of working within a team and collaborating across team members, whilst demonstrating silo working

Previous experience of customer service

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

Equal opportunities

At Clifford Chance, we forge an inclusive culture, where diverse perspectives are recognised and valued. It’s a culture where everyone has equal access to opportunities to thrive and succeed. We are guided by our values-based Code, which sets high standards of conduct and has a principle focused on being inclusive.

We comply with the law and regulations in every location where we operate and we are committed to delivering fair and equal access to all applicants and employees irrespective of background. This applies across all aspects of employment from recruitment and selection to development, progression, and day-to-day working life.

Our global network of affinity, faith and support groups are open to all. These communities help to create an environment where everyone at the firm can feel they belong and can reach their full potential.

Find out more about our inclusive culture here