Senior Dispatcher

The Dispatcher is responsible for planning, executing, and coordinating the timely collection,

transportation, and disposal of waste, ensuring alignment with contractual obligations and

operational standards.

The role focuses on maintaining high customer satisfaction,

optimizing resource allocation, and ensuring accurate data management and reporting.

Plan and execute daily waste collection activities (hazardous and non-hazardous),

ensuring efficiency and compliance with service agreements.

Assign and schedule staff and vehicles; generate and communicate work orders to

drivers and helpers.

Monitor field operations, track progress, and resolve issues related to service delays,

customer complaints, or operational disruptions.

Supervise and motivate the dispatch team, ensuring performance, discipline, and

compliance with safety protocols.

Maintain cleanliness and order in the yard and waste handling areas at client sites.

Prepare shift handovers, time sheets, collection tickets, and work orders for the

upcoming shifts.

Coordinate mobilization, maintenance, and demobilization of equipment and vehicles;

maintain up-to-date inventory records.

Input and cross-verify operational data including staff attendance, overtime, waste

collected, and service logs.

Liaise with Workshop and Procurement teams for vehicle maintenance and availability of

required resources.

Ensure all scheduled jobs are executed; report and follow up on failed or delayed jobs.

Use GPS tracking systems to monitor vehicle movement and optimize route planning.

Foster coordination with internal departments such as Workshop, QHSE, and Credit

Control for smooth operational flow.

Build and maintain strong relationships with clients; provide timely support and suggest

service improvements.

Oversee subcontractor activities, ensuring compliance with company and legal

standards.

Liaise with regulatory and governmental authorities for permits or operational

approvals.

Prepare monthly and ad hoc reports as requested by the manager.

Monitor competitor activities and share market insights with the management.

Plan & ensure safe execution of all subcontractor activities, as per company procedures

& policies.

To liaise with governmental or any other concerned authorities for any required

approvals

To Prepare the required monthly and /or any other MIS report, as assigned by your

reporting manager

Monitor market conditions and competitor activity and provide its feedback to the Line

To maintain professional and technical knowledge through continuous learning, by

attending educational workshop, training and e-learning programs, by reviewing

professional publications and by benchmarking best practices

Responsible to comply with the applicable HSE and company policies and procedures,

UAE laws and applicable regulations

To work ethically and to report any violations and acts that may affect the health, safety,

environment, ethics and company reputation

To Perform any other task, as assigned from time to time by the company, based on

business requirement.