Senior Director, Salesforce Platform

About Finastra

Role purpose and scope

Enterprise mandate

• Own the global Salesforce strategy, target state, and multi-year roadmap across Sales, Service, Marketing, Experience, Revenue, and integrations.
• Direct platform products, architecture, data, integration, security, controls, delivery, and operations.
• Lead governance forums covering priorities, funding, risk, architecture exceptions, and cross-business trade-offs.
• Drive adoption, simplification, standardization, and measurable value from platform investments.
• Build a global platform organization and ecosystem of internal teams, implementation partners, and strategic vendors.

Strategy and portfolio

• Set the enterprise Salesforce vision, strategic principles, target architecture, and roadmap aligned with business and technology strategies.
• Advise the CIO and business leaders on opportunities, constraints, investment choices, sequencing, and risk.
• Translate enterprise priorities into an outcome-based portfolio of products, programs, and releases.
• Own portfolio planning, business cases, funding recommendations, prioritization, and benefits realization.
• Track executive measures including adoption, experience, revenue enablement, service outcomes, delivery, reliability, risk, and total cost of ownership.
• Correct underperforming investments through changes to scope, delivery model, product, or partners.

Governance and operating model

• Establish and improve operating model, decision rights, governance forums, standards, and controls.
• Drive consistent product management, architecture, engineering, DevSecOps, testing, release, environment, and service-management practices.
• Align with enterprise architecture, cybersecurity, privacy, data governance, risk, audit, and regulatory requirements.
• Manage platform lifecycle, capacity, resilience, technical debt, and exception remediation with clear ownership and funded plans.

Product leadership

• Lead end-to-end product ownership across Salesforce domains with accountable product leaders, outcome-based roadmaps, and governed backlogs.
• Standardize reusable capabilities and common processes while allowing justified differentiation where it creates material value.

Requirements

• Lead the global Salesforce platform strategy, target state, and multi-year investment roadmap across Sales, Service, Marketing, Experience, Revenue, and integration capabilities.
• Provide enterprise direction for platform products, architecture, data, integration, security, controls, delivery, and operations.
• Lead senior governance forums and align stakeholders on priorities, funding, risk, architectural exceptions, and cross-business trade-offs.
• Build and lead a global platform organization spanning product, architecture, engineering, delivery, and operations.
• Establish measurable business value through adoption, process simplification, standardization, and portfolio management.
• Align the platform with enterprise architecture, cybersecurity, privacy, data governance, risk, audit, and regulatory requirements.
• Own portfolio planning, business cases, funding recommendations, and benefits realization across run, change, and transformation investments.
• Lead end-to-end Salesforce product ownership across platform domains with accountable product leaders, roadmaps, and governed backlogs.