Senior Director, Partner Support & Success

MCAPS-Core accelerates customer outcomes and business growth.

By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact.

Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions.

We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Customer & Commercial Success (CCS) organization , an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role.

The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across ATU, STU, and CSU to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.

The Senior Director, Partner Support & Success leads the strategy and business outcomes for Microsoft’s Partner Support & Success service line.

The role is accountable for building a partner support and success portfolio that enables partners to effectively support Microsoft customers, accelerate customer value, and extend Microsoft’s reach at scale.

This leader owns the end-to-end health and performance of the business, from offer strategy, experience, packaging and pricing through market adoption and customer outcomes.

Working across sales, delivery, marketing, finance, and operations, the role aligns the organization around a clear strategy and continually evolves the portfolio based on partner needs, market insights, and business performance.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.