Senior Director Customer Technical Support, Americas

Nice to have

• Experience in veterinary, medical device, diagnostics, or another regulated healthcare environment.
• Experience leading digital-first or omnichannel support transformation, including self-service, remote resolution, and AI-assisted deflection.
• Experience supporting both instrument/hardware and SaaS product lines within one organization.
• Experience leading teams or service delivery across multiple countries.
• Familiarity with reliability, quality, or continuous improvement disciplines (Lean, Six Sigma, or equivalent) applied to reducing service demand.
• Physical demands and work environment
• Extensive sitting, phone, and computer use.
• General office environment; occasional exposure to light industrial or laboratory settings.
• Normal office noise level, with occasional moderate noise.
• What you can expect from us:
• Salary range starting at $225,000 based on experience
• Opportunity for annual cash bonus & equity grant
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
• If you’re looking for a role that’ll challenge you, offer a variety of work and learning, while helping an amazing industry, we’d love to hear from you!
• Why IDEXX
• We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.
• EEO Statement
• IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws