Senior Digital Experience Officer

We have an opportunity for a Senior Digital Experience Officer. In this role you will play a key role in developing and optimising our externally facing digital platforms and products.

Leading on the governance and activation of our content and small change requests for unitedutilities.com and other digital products including our email campaign tool. Working with the Digital Experience Manager to drive forward positive change for our current and future online customers.

Own the process for management of website changes across unitedutilities.com including the resource planning, SLA management and delivery

Plan and have oversight of unitedutilities.com releases including documentation of timelines, testing requirements and the appropriate planning of team resource to support the process

Execution of small to medium website change requests within the website content management system including liaison with subject matter experts for relevant approval and appropriate liaison with external suppliers if required

Be the champion of our email campaign tool to ensure all processes are documented and followed.

Delivery of email campaigns on behalf of subject matter experts and campaign managers

Provide analytical and insightful reports on digital behaviour such as email campaign reports and website insights from google analytics

Work closely with the digital optimisation manager to support on key projects that drive the performance of our online customer journeys

Carry out analysis and lead on optimisation of digital products used to facilitate our digital customer experience such as messaging platforms

Be an advocate of emerging trends and technology and assist with company adoption of new ideas and technology as and when they become available

Be a key player within the digital optimisation team and become a champion for digital customer experience within the business to ensure we deliver on customer satisfaction and resilience for our customers

Relevant experience in a digital product /optimisation role

Strong evidence of sustained digital skills development through professional training courses/qualifications

Experience of working within a fast paced digital environment

Ability to translate data into compelling insights

Proficient in Microsoft Word, PowerPoint and Excel

Strong written and verbal communication skills

Excellent interpersonal skills and the ability to communicate with stakeholders at all levels

Ability to organise, plan and prioritise is key

Previous experience working on content management systems and working with google analytics