Senior D365 Analyst

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)

A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%

The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure

50% discount in all Costa-owned stores, and 25% off in other participating stores

Private medical cover thanks to our Private Healthcare scheme

And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

Being a Senior D365 Analyst about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll:

Support incident, problem, and event management for D365, escalating complex issues to senior team members or third-party providers.

Assist with monitoring and maintaining D365 environments, including basic troubleshooting, maintenance and reporting.

Provide first-line support for D365 users, resolving routine queries and requests.

Help ensure compliance with Information Security, risk, SOX, and audit requirements by following established processes

Participate in testing and quality assurance activities for D365 releases.

It’s your unique ingredients we’re interested in:

Microsoft Dynamics 365 Finance and Operations

Integrations developed on Azure services

Power Platform, Microsoft Azure Services (logic apps, event grid etc.)

ITIL Awareness

Where you’ll work: Hybrid – Basildon