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Senior Customer Support Director

Airbus
Herndon, USA
Full-time
Senior · 10+ years experience
Onsite
Discovered 2 weeks ago
CommunicationNegotiation

Full Job Posting

Experience

  • 10 years minimum of experience in the aerospace industry
  • 3 years experience as a Customer Support Director managing category 1 customers
  • Hold professional qualifications in aerospace engineering or a related discipline
  • Possess knowledge and awareness of contracting principles
  • Have a strong level of aviation safety awareness
  • Have demonstrated experience in leading and managing transverse teams and activities with no hierarchical authority.
  • Possess an excellent track record of customer interfacing experience
  • Knowledge, Skills and demonstrated capabilities
  • Have demonstrated high-level written and oral communication skills in English
  • Proven resilience and ability to work under significant exposure and pressure
  • Possess strong interpersonal/negotiation skills in a multi-cultural environment
  • Be able to develop a business strategy supported by a robust business plan or other strategic imperatives
  • Have demonstrated ability to work and collaborate in multi-functional teams
  • Be able to work autonomously and take initiative
  • Demonstrate leadership, ownership, empathy, flexibility, assertiveness and humility
  • Project Management Certification is a plus
  • Travel Required:
  • Approx 50% North America domestic travel, with international travel to Europe approx 2 to 3 trips per year
  • Eligibility:
  • Authorized to Work in the US
  • Salary Range:
  • Salary range based on the required profile: $145,000 - $165,000/year. Actual minimum and maximum may vary based on geographic differential. Individual pay is based on skills, experience, and other relevant factors. This position offers the following benefits: Medical insurance, Dental insurance, Vision insurance, Prescription insurance, Employee Assistance Program, Flexible Spending Accounts, Health Savings Accounts, Basic & Voluntary Life and Accidental Death & Dismemberment insurance, Short and Long-term Disability insurance, 401(k), Paid time off including paid holidays, Tuition Assistance, Bonus(es) subject to performance criteria. These are our current benefit offerings for the current plan year and are subject to change without notice.
  • This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
  • Company:
  • Airbus Americas Customer Services, Inc.
  • Employment Type:
  • US - Direct Hire
  • Experience Level:
  • Professional
  • Remote Type:
  • On-site
  • Job Family:
  • Customer Account and Service Management
  • Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
  • By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
  • Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
  • By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
  • Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Preferred Qualifications

  • Project Management Certification is a plus
  • Salary range based on the required profile: $145,000 - $165,000/year. Actual minimum and maximum may vary based on geographic differential. Individual pay is based on skills, experience, and other relevant factors. This position offers the following benefits: Medical insurance, Dental insurance, Vision insurance, Prescription insurance, Employee Assistance Program, Flexible Spending Accounts, Health Savings Accounts, Basic & Voluntary Life and Accidental Death & Dismemberment insurance, Short and Long-term Disability insurance, 401(k), Paid time off including paid holidays, Tuition Assistance, Bonus(es) subject to performance criteria. These are our current benefit offerings for the current plan year and are subject to change without notice.

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