Senior Customer Success Engineer - DGX Cloud

The DGX Cloud organization bridges customer success and cloud infrastructure engineering, partnering directly with NVIDIA's internal research and product teams to accelerate AI workload development.

As a Customer Success Engineer, you'll embed deeply with internal customers — gaining a thorough understanding of their applications and translating that knowledge into architectural guidance, best practices, and hands-on solutions.

This role sits at the unique intersection of solutions architecture and platform strategy: you'll write code, build tooling, and help shape NVIDIA's GPU capacity management from the inside.

Working across Engineering, Product, Finance, and Operations, you'll connect infrastructure roadmaps to business needs in a way that directly influences how NVIDIA's most advanced AI teams move faster.

If you thrive where deep technical work meets high-stakes collaboration, this role was built for you.

What you’ll be doing:

Design and implement distributed cloud infrastructure at scale — spanning compute, storage, networking, and GPU capacity management across IaaS, PaaS, and SaaS models zendesk

Partner with internal research and product teams to understand workloads from both a technology and business perspective, providing architectural guidance that drives their success

Contribute code directly when needed to move projects forward, and codify working patterns into tools, playbooks, and building blocks that others can reuse

Build and maintain agentic tooling to automate operational workflows and infrastructure resource management

Analyze the DGX Cloud ecosystem to understand current customer demand and future capacity needs, driving infrastructure efficiency initiatives in partnership with Engineering, Finance, and Product

Present technical roadmaps, architecture decisions, and demos to internal stakeholders and NVIDIA leadership, driving cross-functional consensus on infrastructure strategy

What we need to see:

BS or MS in Computer Science, Engineering, or a related field, or equivalent experience.

12+ years of experience designing and building distributed systems and cloud infrastructure, with demonstrated experience in GPU capacity management for high-performance computing

Demonstrated ability to write production code in Golang, Java, C, C++, Python, or Rust

Experience with Kubernetes and/or distributed task scheduling

Strong background in Infrastructure, Networking, Storage, and DevOps scripting/tooling

Experience deploying AI/ML workloads at scale

Strong communication and relationship-building skills, with a demonstrated ability to drive cross-functional consensus and align stakeholders across departments

NVIDIA is leading the way in groundbreaking developments in Artificial Intelligence, High-Performance Computing, and Visualization.

The GPU, our invention, serves as the visual cortex of modern computers and is at the heart of our products and services.

Our work opens up new universes to explore, enables amazing creativity and discovery, and powers what were once science fiction inventions from artificial intelligence to autonomous cars.

NVIDIA is looking for phenomenal people like you to help us accelerate the next wave of artificial intelligence.

NVIDIA is widely considered to be one of the technology world’s most desirable employers.

We have some of the most forward-thinking and dedicated people in the world working for us. #LI-Remote

You will also be eligible for equity and benefits.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.