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Senior Customer Service Representative

Wesco
Nashville, USA
Full-time
Senior · 5+ years experience
Hybrid
Discovered 2 weeks ago

Full Job Posting

Responsibilities:

  • Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty.
  • Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments.
  • Mentor and give direction to team members and provide training on best practices.
  • Process payments for cash account customers.
  • Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
  • Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

  • High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred
  • 5+ years of relevant experience
  • Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
  • Solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure
  • Strong attention to detail
  • Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times
  • Proficient computer skills including familiarity with MS Word, Excel, and e-mail
  • #LI-AV1

Preferred Qualifications

  • High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred

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