Senior Customer Service Representative

We begin with dreams.

Dreams drive our motivation.

Dreams are our future.

The world's dreams, people's dreams, our dreams.

Our passion creates ideas that make dreams come alive.

Technology and products that were only dreams become reality.

All for dreams.

Dreams challenge and the Nidec-Group will continue to meet the challenge.

For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

At Nidec, we prioritize our team's well-being and success.

Our comprehensive benefits package is designed to support you both personally and professionally.

These are the great benefits we offer, with additional perks and programs available to enhance your overall experience with us.

Competitive Compensation: Attractive salary with additional bonus opportunities.

Health and Wellness: Comprehensive medical, dental, and vision coverage, effective from your first day.

Retirement Savings: 401(k) plan with a best in-class company match of 100% on the employee's first 6% with an additional 3% employer contribution to support your financial future.

Work-Life Balance: Generous time off package, including PTO and holidays.

Assistance: Tuition reimbursement and continuous learning opportunities to support your professional growth.

Reporting to the Senior Customer Service Manager, the Inside Sales Representative provides more accurate and efficient customer service to assigned distribution, OEM customers as well as general customers of Nidec Motors Corporation by offering more extensive knowledge of the product and processes when providing end to end inside sales support from inquiry handling to complete order processing.

Serve as point of contact for customer inquiries and requests on new and existing orders.

Collaborate with production, supply chain, and account managers to deliver excellent customer experience.

Building strong relationships within our organization will be very important.

Proactively communicate status updates, changes, issues, or delays to client.

Responsible for order management from the point of entry until receipt of client.

The ISR is responsible for knowing all updates or changes to orders.

Build strong relationships with key clients

Lead weekly customer facing meetings with key accounts.

This includes preparing order status reports and addressing business plans in place within different departments to improve customer experience and lead time

Attend factory walkthroughs daily to understand what challenges we are facing in meeting customer delivery demands and how/when they will be resolved.

Keep accurate documentation of orders, customer complaints, and steps to address customer complaints

Data entry and experience / proficiency with Oracle systems

Strong organizational and time management skills

Excellent teamwork skills

Excellent customer service skills

Excellent written and verbal communication

Ability to build relationships with clients and colleagues

Adaptability to consistent changes in client needs and expectations

Ability to analyze order information and relay to individuals at different levels with our organization

BS / BA in Business or Technical degree preferred, 5+ years in customer facing roles required.

CHECK OUT OUR CAREER OPPORTUNITIES: Nidec Power | Careers

Equal Employment Opportunity and Affirmative Action at Nidec Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law.

For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings.

No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers.

Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.